IBM Delivery Manager for NetApp Account
IBM India Private Limited
Total years of experience :14 years, 0 Months
Jan 2014 - Till date, IBM Delivery Manager for NetApp Account, IBM India Private Limited, India.
Managing Java applications within NetApp account as a Delivery Manager. Responsible for 70 resources supporting the applications on J2EE, WebLogic, Hadoop, SharePoint and ETL. As a delivery manager, responsible for
• Resource Management
• Vendor Management as project involves contract employees. Timesheet approvals for contract employees.
• Revenue generation through proposals and new opportunities.
• SLA adherence / CSAT
• Adherence to contract in day-to-day activities.
• Status, SLA/SLO Reporting and Financial reporting
• Handling escalations and looking for new opportunities to expand IBM footprint.
• Ensuring adherence to Incident, Problem and Change Management processes.
• Forecast reporting to senior management.
• People Management support.
• Involvement in Contract discussions with customer.
Oct 2011 - Nov 2013, IBM Delivery Manager for Ericsson Account, IBM India Private Limited, India.
Managing Middleware applications within Ericsson account as a Delivery Manager. Responsible for 50 resources supporting the middleware applications. As a delivery manager, responsible for
• Resource Management
• Vendor Management as project involves contract employees.
• Revenue generation through proposals, RFS and Catalogue Service Requests.
• SLA adherence
• Adherence to contract in day-to-day activities.
• Status, SLA/SLO Reporting and Financial reporting
• Handling escalations and looking for new opportunities to expand IBM footprint.
• Ensuring adherence to Incident, Problem and Change Management processes.
• Forecast reporting to senior management.
• People Management support.
• Involvement in Contract discussions with customer.
Feb 2005 - Oct 2011, Project Manager IBM India Private Limited, Novato, California, USA
FFIC is Fireman's fund Insurance Company based in Novato, CA. It is part of the Allianz Group which provides business and personal property and casualty Insurance. Underwriter of Hollywood film products and specialized in niche market segments like Ocean Marine cargo, professional liability and high value homeowner's coverage. IGSI provides Application Management services; Scope includes Development, Enhancements, 24X7 Production Support and Maintenance.
Started as a team member in FFIC account and moved on to become the team lead and then took up project management activities for FFIC account. At present, working as the onsite EPAS Project manager for Fireman's Fund Insurance Company, Novato, CA.
As a project manager, handled the following projects for FFIC account
EPIC Non-Admitted Work Request
Object of the project was to enhance the EPIC application to support Non-Admitted Excess Specialty Business. The EPIC application needed to seamlessly integrate the new Non-Admitted business without impacting the existing Admitted business functions.
The challenges of the project were
⁃ Fixed end date and tight schedule. Testing full functionality was not possible.
⁃ Ensuring high product quality, under frequent requirement & scope changes (11 PCRs)
⁃ Non-availability of test data and test region for testing.
Received customer appreciation for successfully managing the work request with-in budget and on time despite the challenges.
MI Automation of Monthly Runs
Most of the MI mainframe applications which generate monthly/weekly reports are not in Endevor and had not been scheduled to run on a particular day. Jobs were run manually which involved a lot of effort and cost. In order to utilize optimal effort and cost towards these routine jobs, this WR has been approved for auto scheduling these jobs and moving them to Endevor which ensures configuration management and the creation of separate production environment.
Successfully managed the automation project which reduced effort and cost involved with manual runs by 150 hours / month.
Enterprise Policy Administration System \[EPAS\]
Enterprise Policy Administration System (EPAS) is one of the major "Change the Company" initiatives at FFIC. IBM owns the EPAS Integration portion that integrates the EPAS frontend with the Legacy applications. EPAS Integration portion is developed using Websphere Message Broker 6.0/6.1 on AIX platform.
EPAS stands for "Enterprise Policy Administration System". EPAS is a strategic initiative at Fireman's Fund to automate policy processing in the Auto and Property Insurance lines of business. EPAS projects are essential for the strategic success of the company.
The key objectives of EPAS are the following:
⁃ Create operational and underwriting efficiencies through automating back office and underwriting support functions
⁃ Increase new business growth through ease of doing business with straight through processing in a single integrated policy system
⁃ Reduce IT maintenance costs by retiring and replacing more than thirty legacy systems.
Accomplishments as Onsite Manager for EPAS: • Successfully managed the knowledge transition between one IBM team to another.
• Pioneered setting up the Integration Business Analyst Competence for EPAS.
• Instrumental in successfully delivery of several releases \[worth 2+ million dollars\] within EPAS.
• Identified and bagged opportunities for IBM growth within FFIC and showcased IBM capabilities via demos and presentations.
• Identified and facilitated placement of IBM resources, with niche skills, on key positions within FFIC, to help FFIC ensure business continuity and maintain market presence.
• Managed and guided automation of Unit testing scripts, using ITKO LISA tool for Testing/Validation/Virtualization, within EPAS Integration layer for WMB 6.0/6.1 testing. This was one of the biggest value add which helped reduce the testing cost, by 35%, and the defects.
• Received IT Partner Appreciation certificates from FFIC for the Management support to the various EPAS releases.
As an Onsite Project Manager, I am responsible for
• Maintaining and building the relationship \[Customer Satisfaction\] between IBM and FFIC IT Managers in EPAS Business Area.
• Growing IBM footprint in the supported applications and exploring avenues for increasing IBM's presence in upcoming areas.
• Work with FFIC IT Managers to provide solution for FFIC's operational as well as strategic business needs.
• Partner with FFIC IT managers in "Run the Company" and "Change the Company" Initiatives.
• Resource Management and reporting in terms of resource utilization and revenue generation.
• Represent IBM ADM at Steering Committee meetings.
• Manage and tracking of the applicable Financial Contracts and budget.
• Provide support and input into Strategic Release planning for EPAS.
• Monitor overall work plans to timelines and milestones.
• Ensure communication of and planning for the Strategic Release approach.
• Provide direction and decisions for key escalation points.
• Ensure IBM ADM adherence to EPAS Program policies and procedures.
• Manage IBM ADM scope within approved budget and associated variance.
• Ensure effective review for the deliverables so that customer will get quality product with ZERO defects.
• Making sure that quality process (CMMI) and related documentation is done as per IBM standard.
• Support FFIC and IBM Audit team during PMR and SAS70 audits.
• Work with IBM Executives for responding and supporting "Request for Proposals" from EPAS.
Jun 03 - Feb 05, Software Engineer Bit by Bit Computer Services Pvt Ltd
SEPIA is a computerized Mental Health Information System that has been explicitly designed to assist professionals from both Health & Social Services disciplines to co-ordinate and deliver the Care Programmed Approach to vulnerable clients.
The core of SEPIA is made up of the files focused on the needs and care of each individual client. Records for each Client Episode, Care coordinators attending to each episode and the activity linking these two are held and maintained by the system. The system also maintains the files for General Practitioners, Consultants, other people, and center or organizations with whom the Clients are involved. The relevant links are made between the files.
As a Software Engineer, I am responsible for Analysis, design, development, testing and implementation of Applications for Baum Hart & Partners.
• MIS using Seagate Crystal Reports 7.0.
• Migration of Reports from Crystal 7.0 to Crystal 9.0
• SMS module for Care Worker Safe return.
• Design of Parameter based reports.
• XML XSD generation of tables.
Apr 02 - May 03, Software Engineer Pennant Software Pvt Ltd
The Member ID Card developed for the Members of Karnataka Golf Association (KGA) to be used within the club. The Member ID Card has a built-in e-Purse. The Smart Card used is a Gemplus MPCOS - 3DES card. The MPCOS card is a microprocessor-based card.
The project involves initialization of the Card Framework and development of Visual Basic based API for interacting with the PCSC compatible Smart Card reader using the Windows Base components for Smart Cards.
My areas of responsibilities as Software Engineer: • Development of Visual Basic APIs for communication with the PCSC compatible Smart Card reader.
• Development of Card Framework for the Gemplus MPCOS cards.
• Design and Development of application for desktop based KGA E-Purse.
• MIS using Seagate Crystal Reports 7.0.
Jun 00 - Mar 02, Software Engineer Shonkh Technologies Intl Ltd
Involved in an e-Governance solution involving the automation of the issuance of the Registration Certification process and converting paper based Registration Certificates to Smart Optical Card Based Registration Certificate. The card issued is a Hybrid Card, which has an Optical Stripe with a storage capacity of 1.5 Mbytes of Data and a Smart Card capable of storing 1 KB of data. The Photograph, Fingerprint, Registration, Permits and Taxation data are stored into the Optical Media using COM objects.
My responsibilities as Software Engineer: • Development of application for Gemplus handheld smart card reader (Gem self 800) with memory based smart cards.
• Development of application for Zeit control handheld smart card reader (CIT 7000) with microprocessor based smart cards.
• Development of application for desk top based smart card readers (for memory and micro processor based smart cards)
Bachelor's in Electronics and Communication Engineering - 1999, Bangalore University, India, Appreciations and Certifications: