massab umer, IT field system support and network engineer

massab umer

IT field system support and network engineer

sachlo

Lieu
Arabie Saoudite
Éducation
Etudes secondaires ou équivalent,
Expérience
6 years, 2 Mois

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Expériences professionnelles

Total des années d'expérience :6 years, 2 Mois

IT field system support and network engineer à sachlo
  • Arabie Saoudite - Riyad
  • Je travaille ici depuis février 2020
Network Admin à Bin Saedan Trading
  • Arabie Saoudite
  • mars 2017 à avril 2018

Responsible for handling all technical problems in running projects as well as designing, planning &
• commissioning of new projects. Achieving and maintaining customer satisfaction on priority.
• Prepare and host regular meetings, creative meeting minutes and reports as Well as other admin tasks.
• Configure Group Policy for Domain users.
• Installing new and/or rebuilding existing servers and configuring hardware, peripherals, services,
settings
directories, storage, etc. in accordance with standards, project and operational.
• Configure and installs new network hardware in support of the initiatives.
• Configured incoming and outgoing email functionality.
• Handling troubleshooting and providing IT technical, remote, desktop and network support.
• Keep current with the latest technologies and determine what new technology solutions and
• Implementations will meet business and system requirements.
• Supports periodic technology roll-outs maintenance tasks that may require late night and week work.
• Raising incident with concern teams, respond to the incidents and service requests and bring together
additional information to either resolve or escalate the issue to the appropriate teams.
• Take follow ups and closing of the tickets based on the client response.

System Analyst à Manar Alahmadiah Invest Co (Proj of Annasban Group)
  • Arabie Saoudite
  • juin 2016 à mars 2017

Supervising the administration of systems and servers related network to ensure availability of services to
authorized users.
* Engage in maintenance window activity related to network equipment.
* Hardware warranty claim, printer, and scanner service maintenance on quarterly basis.
* Provide troubleshooting and configuration support for client desktop and networking environment.
* Incident/Problem and service request make resolved by Tier 1/Tier 3.
* Administration of Active Directory windows server 2003.
* Assisting the network manager with support requests. Hardware and Software upgrades.
* Advised, implemented and coordinated on new system developments.
* Responsible for defining and Data recovery plan for servers and workstation.

Éducation

Etudes secondaires ou équivalent,
  • janvier 2016

Microsoft Hyper-V and system center specialist Qualified on 2013 * CNSS Certified Network Security * Fortinet NSE Level 1 & 2

Master, SUPPLY CHAIN MANAGEMENT
  • janvier 2016

(3 years

Master, SUPPLY CHAIN MANAGEMENT
  • janvier 2016

(3 years

Baccalauréat, COMPUTER SCIENCE
  • janvier 2013

(3 years

Baccalauréat, COMPUTER SCIENCE
  • janvier 2013

(3 years

Master, Computer Science
  • à Preston
  • janvier 2013

Specialties & Skills

CCNA Certified
ACTIVE DIRECTORY
COMPUTER HARDWARE
NETWORKING
PRINTERS
SERVERS
TROUBLESHOOTING
UPGRADES
CUSTOMER RELATIONS
MICROSOFT WINDOWS

Profils Sociaux

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