Diploma in Technical Support – Technical and Vocational Training Corporation (TVTC)
Completed a Technical Support Diploma at the College of Technology, focusing on computer maintenance, network support, system operations, and end-user assistance. The program provided strong theoretical knowledge and practical experience across various areas in IT infrastructure and support, preparing for roles in technical troubleshooting, IT helpdesk, and system administration.
Key Skills Acquired:
Operating Systems (Windows & Linux):
Developed skills in installing, configuring, and managing both Windows and Linux operating systems. Trained in handling system errors, user account management, and optimizing system performance for users and organizations.
Computer Maintenance and Troubleshooting:
Gained proficiency in diagnosing and repairing hardware and software issues. Covered hardware components, assembly, replacement, and preventive maintenance.
Computer Networks and Support:
Studied LAN/WAN network basics, IP configuration, and troubleshooting tools. Gained experience in supporting local area networks, managing routers, switches, and understanding network security principles.
Technical Support and Helpdesk Services:
Trained in providing first-line IT support, resolving common user issues, ticket handling, and communicating technical information clearly to non-technical users.
Office and Productivity Applications:
Mastered Microsoft Office tools such as Word, Excel, PowerPoint, and Outlook for documentation, reporting, and communication purposes.
Cybersecurity and Data Protection:
Learned foundational concepts of cybersecurity, data protection, user authentication, and basic best practices for securing computer systems.
English for IT and Workplace Communication:
Completed English language courses tailored for the IT field, focusing on technical vocabulary, communication in work environments, and professional writing.
Mathematics and Electronics Basics:
Studied applied mathematics, physics, and basic electronics to support technical problem-solving and hardware understanding.
Summer Cooperative Training:
The final phase included on-site cooperative training at a professional organization, where skills in troubleshooting, system maintenance, and user support were applied in a real-world IT environment. This hands-on experience enhanced readiness for professional roles in technical support and IT service operations.
Tools and Technologies Used:
• Operating Systems: Windows, Linux
• Office Applications: Microsoft Word, Excel, PowerPoint, Outlook
• Networking Tools: IP configuration, basic switching & routing concepts
• Programming Concepts: Exposure to troubleshooting logic, scripting basics
• Security Tools: Antivirus software, basic firewall settings
• Support Platforms: Ticketing systems (basic level), remote assistance tools
• Languages: Arabic (native), English (technical and professional use)
