Mathew George

• Lead a team of 60 plus professionals in providing 24/7 application support for 40 plus applications
• Spearheaded the migrations of applications to cloud infrastructure, improving scalability and reducing infrastructure cost
• Enhanced system performance through proactive application performance monitoring
• Successfully deployed automation tools, reducing manual efforts and improved productivity
• Manage timely delivery of incident fixes as per SLA, and change requests
• Ensure 100% compliance for applications DR run, and timely technology upgrades
• Process review and re-engineering recommendation & implementation
• Implemented knowledge base reducing issues and support queries
• Implemented exhaustive application handover checklist
• New solution evaluation (Low code no code platform, Application Performance Monitoring, DAM)

• Digitalization for MSME applications
• Platform creation for Onboarding & integrating with partners.
• Solution evaluation of Fintech companies for end-to-end digital offerings
• Integration with RBI-Hub for end-to-end DIY journey, and service providers for PAN, GST, Banking & Financial statements, ITR, CIBIL
• Achieving 30 mins to 3 mins IPA for loans

• Laid IT Strategy & Application roadmap.
• Designed and Implemented application landscape for organization spanning 106 centers and supporting 2200 plus users.
• Business process redefining in collaboration with stakeholders.
• Manage application change & release management, application support, and AWS cloud landscape.
• Manage Enterprise BI and analytics.
• Systems implemented:
◦ ZOHO CRM, Hospital Management System, Supply Chain Management
◦ Sales Force Automation for B2B, Oracle ERP, Middleware Application
◦ Pathology, Website, HRMS, LMS, R&R
◦ Compliance & Certification, In-House Applications, Contact center ◦

• Oversee IT functions including Infra management, Vendor Management, Application Development, Solutions & Architecture,
Production support, Financial, and Disaster recovery planning.
• SPOC for building & managing CoE for Robotics Process Automation
• Managing 29 applications and 18 partners for Technology and Business changes
• Designed, Integrated & Implemented Image-based solution for Loan Originating System and SME application. These applications are
used by Pan India users across 4700+ branches and DSA locations
• Expertise in OCR, ICR and OMR technologies for Liability and Depository Image-based Account Opening
• Designed, Integrated & Implemented Digital Application Platform for Lending business, Liability, and Depository Account Opening
and Loan against shares
• Designed, Integrated & Implemented Document management workflow & Repository for Retail Assets
• Developed In-House applications for Cersai, FATCA regulatory reporting and Delivery Versus Payment application
• Integrated TransUnion, LoanAssist mobile application for secured and unsecured loans
• Create & validate Contract Agreements, Effort estimation, TCO creation, Purchase order issuance, Invoice clearance and tracking
• Establish SLA & supporting systems as per business needs
• Acquire Administrative approvals, Security approvals, Audit approvals, and adhering to Regulatory best practices & monitoring
• Support business teams to enhance, introduce, rollout the new requirements/systems to meet the market dynamics, regulatory and
compliance
• New Systems Implemented involving the process of RFI, RFP & Partner Selection process
◦ Digital Application Platform for Retail Assets Products, Temenos - Multifonds Fund Accounting System
◦ IDEA imaging system for Assets Applications, Retail Assets Document Storage & Retrieval system
◦ Robotics Process Automation, Identity and Access management
◦ CERSAI system for Depository application, Common Customers Data & Images
◦ Vendor Bill Management System, Assets Collection Updation System
◦ Audit Certification and Monitoring System, Commodity Financial Solution
◦ Liability and Depository Account Opening, Delivery Versus Payment System
• Core applications Managed
◦ Depository Account Opening & Back Office System, Fund Accounting Systems - Multifonds & MFund
◦ Wealth management System - WealthSpectrum, Custody System - iCustody
◦ Derivative system - Match, Generic Approval and Waiver Approval System
◦ Credit Card Correspondence System, Loan Originating Systems

• Capgemini Certified Engagement Manager Level 1
• Successfully established Business continuity for Lowe’s, Allegis, NTT Docomo, and Homebanc Mortgage Accounts
• Recipient of OTACE (On Time and Above Client’s Expectation) - 5.0 out of 5.0 from clients
• Initiated and been a core member of Microsoft CoE
• Managed multiple projects parallel with 100+ Offshore Development team
• Project management, Estimation, Framework & solution evaluation, Resource allocation & Invoicing
• Involved in Sales bidding for new projects and active participant in RFI, RFP, and Estimation process
• Managed multiple projects in parallel with a total resource of 104

• Involved in Framework design, Task allocation, Development, Deployment, and Production support for In-House developed systems
• Applications managed: Selectica, OMS, and Billing system.

Involved in Requirement analysis, Design & Development, Task allocation, Build release and Deployment, Application Support
• Application developed: footforward.com, productorium.com, zipx.bm, ibc.bm, ProductOrium.com

Product development for HRMS - Requirement gathering, Development, Build & Release management

Development of Order Management System for GAIL in Dev2K and Oracle Development of HMWI reports for HDFC Bank Ltd., Billing System in Foxpro