IT support
Taiba hospital
Total des années d'expérience :21 years, 0 Mois
IT coordinator
IT support
IT support
Defense and homeland security
Crime and criminal tracking network and systems - System integrator.
•CCTNS application onsite support at Mizoram police, crime department.
•Managing projects with software and hardware team.
•Daily back up of application server and client machines.
•Debugging of application software and Mysql.
•Daily and monthly reports to senior officers.
•Network monitoring and maintenance.
•Data center monitoring and maintenance.
Digital Mobile Radio(DMR) and Microwave network Project for Maharashtra Police- Project coordinator.
•Microwave network equipments installation, Radio programming, configuration and maintenance.
•Microwave network monitoring and fault attending on daily basis with a team of 15 engineers.
•DMR wireless equipments like HYTERA digital repeater, mobile radios and walkie- talkies programming, installation, commissioning and maintenance.
•RF site survey and microwave site preparations.
High tech control room for Mumbai police - Team lead.
•Server room preparation including Server operating system installation and Rack mounting.
•Network diagram layout, network rack, switch, Firewall and router installation.
•Antivirus installation and daily updating for servers and workstations.
•Attending first level software and hardware calls of customer and escalations.
•Backup of servers in weekly basis.
•Oracle installation Server / Client, Application
•Vendor coordination-UPS, Generator, Lease line, Network, systems and for servers.
•Monitored and compiled daily service information, and reporting to senior management.
•Managed the proper functioning of 6 police control rooms at different locations.
•Maintaining Inventory reports yearly and Preventive maintenance of servers and systems .
•Network monitoring and escalation, Daily maintenance of DR at each location.
•GPS modem installation and maintenance.
Supervised team of desktop support engineers and managed the proper functioning of more than 100 locations.
•Planned and carried out restructuring of desktop support team, reducing headcount and costs while continuing to meet all service agreements.
•Served as point of escalation for all desktop issues, and as liaison to helpdesk manager as well.
•Oversaw and coordinate movement and set up of resources.
•Conducted audits of technician performance to ensure compliance with all manufacturer, company, and warranty requirements.
•Monitored and compiled weekly service information, and reported to senior management. Carried out weekly status meetings to review customer satisfaction levels.
•Maintained and updated standard operating procedures, employee training program
•Provided technical support to end users for PC-related issues. Reviewed calls, performed troubleshooting, routed calls to appropriate service group as necessary.
•Maintained call and problem management logs, followed up with all users to ensure resolution of problems.
•Monitored and maintained desk side queue, dispatched technical service personnel to user locations.
•Coordinated efforts with help desk and desktop support manager to ensure proper escalation and arrange resource relocations.
•Oversaw equipment and user set up for all new users.
•Maintenance and Troubleshooting of Desktop, Laptop and Settings Proxy servers.
• Mailbox creations and troubleshooting.
•Attending users calls and complains providing solutions.
•Responsible for patches and Service Pack installations.
•Involved in maintaining system security and integrity, backup/restore operations.
•Installed various applications Software’s established connectivity with PC.
•Able to coordinate with branches and providing solutions through Remote or over phone.
•Windows 2000 Professional, Windows XP, Win 98 Installation
•Windows 2000, 2003 Server Installation.
•Trouble Shooting the hardware and Network Problems
•Printer and Software Installation in client as well as Server.
•Installing Dial up Connection and Configure the Proxy Setup
•Installing Virus Security Scanner like AVG, Norton, Symantec Corporate Edition.
•Trouble Shooting OS and peripheral Problem.