Supervisor - Logistics, Transportation, Warehousing, Shipping & Freight forwarding operations
confidential co
مجموع سنوات الخبرة :9 years, 8 أشهر
Responsibilities:
• Coordinate with Freight forwarders, Clearing agents, Shipping lines, Agents, Customers, and other agencies for negotiating rates, cargo movement, etc.
• Coordinate with sales staff, accounts, and operation activities on the day-to-day basis for ensuring smooth functioning of office.
• Coordinate with key customers on day to day basis for orders, payments, and other operational activities, Auditors during an audit process, support operational activities for prompt execution of shipments Operations.
• Liaison with Agents, Shippers, Customers, Coordinate with Airline and Shipping Company regards to status of shipments.
• Ensuring company accounts are maintained properly, and all entries are made on the daily basis.
• Ensure all customs formalities are done properly and coordinating with customs in case of any queries/discrepancies.
• Correspond through e-mails with agents, customers, shipping line, any other activities as and when required for the company, attending to telephone calls.
• Ensuring all invoices are prepared, preparing letters for official correspondence, assigned the tasks of processing shipments of materials and equipment like confirming of delivery as well as liaise with shipping vendors.
• Handled the responsibilities of receiving goods, processing documentation, storing deliveries at warehouse, tracking as well as distribution of materials.
• In charge of overall management of the company in operation activities.
• Allocates resources and monitors the daily operation, always benchmarking the performance against established SOP & KPI.
• Ensures availability, actuality and adherence to specific customer SOP / KPI.
• Establishes internal SOP / KPI for specific customer business in line with customer SOP / KPI
• Ensures implementation of internal SOP with respective Operational Teams and monitors adherence to same.
• Ensures customer satisfaction and customer retention by providing timely, friendly and excellent Customer Service.
• Ensures that reporting tools are fully updated.
• Ensures complete execution of claims as detected or raised by customers.
• Carries out improvement / changes on procedures and systems as proposed by supervisors.
• Serves as first level contact for any additional customer requirements in close cooperation with Marketing & Sales.
ADDITIONAL RESPONSIBILITY: ACCOUNT MANAGER (Sales & Operation)
Purchase of Fast-moving consumer goods (FMCG) or consumer packaged goods (CPG) to retail outlet of store.
Responsible for planning and selecting a range of products to sell in retail outlet considering following factors when making purchasing decisions:
•Customer demand (e.g. price, quality and availability)
•Market trends
•Store policy
Transportation of goods - Coordination with cargo & courier agents/goods carriers.
Responsibilities:
• Plan and organize the international forwarding of freight by multimodal transport - sea, air & road shipments .
• Apply knowledge of freight forwarding documentation, logistics, storage and distribution to international freight forwarding operations.
• Advise clients on and manage security and safety in international freight transportation.
• Maintaining database of clients and shipment orders, scheduling and booking deliveries
• Handling logistics operations related to local export-import coordination, cross trade shipments, import clearance, land shipments and consolidation.
• Rate negotiation with shipping lines, consolidators, transporters & overseas freight agents.
• Arranging transportation for goods pickup/delivery along with arrangement of laborers for loading/unloading the LCL/Container if required.
• Preparation of Bill of lading, reviewing documentation of BL & finalizing with liners and clients.
• Preparing Cargo Manifestation and Getting IMCO (Haz) approval.
• Providing guidance to customers on the various documents and procedures involved with movement of shipments from and to different locations worldwide, cross trades & within the country.
• Coordination with international clients/agents/vessel operators
• Invoicing & payment follow up if required.
• Arranging meeting with clients to build a good relation.
• Supports the Sales Executives with maintenance of existing accounts & familiarize with customer portfolio of assigned Sales Executives.
• Assist in the training of new representatives in formulating policies related to Risk and Compliance.
• Review contracts, insurance, risk and liability in the international freight forwarding context.
• Preparation of logistics plans to support all relevant operations within the programme or project.
• Coordination of day to day operations of the company, ensure customer satisfaction at any given time.
Responsibilities:
• Back office functions outsourced to consultants and contractors, including ones in other countries. Business process outsourcing - Focus primarily or exclusively on core business, entire support processes.
• Back end operations - Emails, Telecalls, Customer service, Document management, Work flow management & Technical support by managing activity or function on a turnkey basis for clients.
• Company allows clients and providers to outsource a critical business process, reduce costs, and improve the quality of documentation.
• Process customer/client transactions and respond to products and service inquiries in a responsive, accurate and timely manner.
• Uploading medical transcription files to local system in India & remote system in USA.
• Monitoring/Maintaining the remote systems and performing all back office documentation of transcription unit.
• Email & telephonic communication/coordination within organization & contact centers.
Responsibilities:
• Role is to promote company’s brands, products and services.
• Build the company’s products/concept presence in markets by analyzing opportunities and developing business.
• Planning & implementing marketing activities across all online & offline channels.
• Generating sales leads.
• Managing customer relationships.
• Logging and progressing all new leads / potential sales enquiries.
• Making sales calls and handling enquiries from potential customers.
• Involved in the online, web and email marketing campaigns.
• Analyse and produce reports on data provided by customers.
• Campaign tracking, measurement, evaluation and reporting on all activity.
• Coordinating company representation at relevant conferences and exhibitions.
• Monitoring and optimizing key internet search engine campaigns.