Assistant General manager
The crystal group
Total des années d'expérience :16 years, 4 Mois
Pre opening phase of the Eden Beach Club - The Palm Jumeirah
Responsible for the operation, setting and ensuring standards of excellence
Responsible of 4 direct reporting and 90 indirectly reporting
Strongly involved in P&L and CAPEX
Determine all policies and procedures
Managing the day to day operations.
Monitored performance of all team members.
Provided optimal level of customer experience.
Provide strategic direction, leadership and transition the business plan from the project mode to an ongoing steady state
operation mode for TWG Tea.
Define & implement suitable performance management metrics & reporting structures to monitor performance.
Strongly involved in P&L for different business lines and drive cost optimization.
Responsible for the operations; setting & ensuring standards of excellence.
Plan and build the infrastructure, resources, leadership & processes for delivery of the annual plan.
Talent acquisition, nurturing, mentoring & retention of staff.
Strongly involved in the roll out of new stores across the country as well as optimizing the performance of current stores.
Launch distribution of premium beverage targeting the luxury hotel segment through effective supply chain management, new
business partnerships, key accounts and distribution channels at a regional level.
Actively participate of the marketing plan, recruitment, and developing sale strategies.
Overall responsibility for the launch of the new hospitality subsidiary, ongoing growth, profitability and day-to-day operations for TWG Tea.
Monitored all operations of venue and ensured efficiency.
Developed strategies to achieve all financial objectives.
Ensured compliance to all safety policies and procedures.
Determine all policies and procedures and training program.
Provided optimal level of customer experience.
Monitored inventory for facility and placed purchase orders.
Administered sales transactions and generated revenue.
Monitored performance of all team members.
Responsible for media hosting within UAE.
Overall responsibility for the food items importation, supply chain, food registration.
Pre-Opening team for high end restaurants and casual, Pampano(celebrity chef Richard Sandoval), Megu(Japanese
Cuisine - NYC, Doha), Tse Yang (Chinese Cuisine - NYC, Paris, Doha), and Liza (Lebanese Cuisine - Paris, Doha).
· Creating and developing beverage menu (exclusive & extensive cocktail, wine & Champagne list) in each concept.
· Strongly involved in the P&L and CAPEX.
· Sourcing, negotiating, and secure wine and spirit.
· Managing the day to day operations.
· Provided optimal level of customer experience.
· Responsible for the operations; setting & ensuring standards of excellence.
· Determine all policies, procedures and training program.
-Oversaw the daily beverage service operations.
· Worked with Head Sommelier to assure proper selection.
· Scheduled labor force and assign work for beverage service team.
· Conducted a monthly inventory on all beverages and supplies.
· Enforced proper beverage service standards of all employees during service.
· Managed the inventory of all wines.
· Daily Collaboration with Celebrity chef Marcel Ravin.
· In charge of the wine program for over 400 references including ordering and selecting all wine.
· Oversee all beverages items and keeping the cost in line.
· Creating promotional plan on quarter basis.
· Responsible for training plan including wine promotional events.
· Oversee the beverage menus of the catering department.
· Mentoring and supervising a team of two sommelier.
· Directing wine class for both private customers and hotel staffs.
· Source wine and negotiating prices with local and international supplier.