Supervisor
Saudi German Hospital
Total years of experience :12 years, 11 Months
- Lead the Digital Marketing Team to Promote the company in Social Media Channels.
- Design Marketing KPIs Dashboard and manage it for all Branches.
- Coordinate and manage Liver & Biliary Surgery Unit Campaign.
- Help in marketing strategic plan.
- Project Manager for Oracle CX System Phase 2.
- Train and guides users in all branches.
- Plans and organizes the marketing campaign to introduce the new system to the customers.
-Supervises and manages a team of customer service staff.
- Develops and implements customer service policy and procedures for Saudi German Hospitals Group.
-Identifies KPIs and measurements to monitor and improve internal and external Customer Experience from several aspects (time, process, efficiency, Quality, etc.).
- Creates and develops Project Follow up Dashboard for top management; provides E-surveys and link it with the hospital system to measure external customer satisfaction.
- Develops and maintains tracking system for maintenance team in SGH Jeddah.
- Designs service portal in CRM system including the workflow for inquiries and complaints, electronic survey, knowledge base in the system for the whole group
-Trains and guides users in all branches
- Plans and organizes the marketing campaign to introduce the new system to the customers
in charge of every facet of meeting and events. plan everything from . control an event from conception to clean up. meet with clients to work out event details, plan with the client and their team, scout and book locations, food, entertainment, staff and cleanup. and generally make sure the event runs smoothly, efficiently and handle any crisis that may come up.
- Handled a portfolio of 180 accounts, which generated 80% in revenue per month.
- Ensured that the client's needs with the company's products were fulfilled.
- Established strong relationship with the clients that end in tangible results; assisted client by giving technical support regarding the purchased products.
- Created, proofread, and edited sales proposals and correspondence.
- Answered customers' questions about product prices, availability, uses, and credit terms.
- Set targets for revenue, profitability, and customer satisfaction.
- Implemented quality performance and good working practices.
- Completed an average of twenty daily outbound calls.
- Grew and developed a customer base from 10 to 20 accounts in one month.
- Demands forecasting for agents.
- Collaborated with other advisers and consultants to prepare and deliver quality performance, updates, and quarterly business reviews.
- Interacted with customer regarding their questions and concerns about the products, its prices and availability.
- Trained sale agents on educational products and maintained technical knowledge through seminars and job training workshops.
- Determined the cost and pricing of proposals and bids.
- Negotiated details of contracts, payments, and prepared sale contracts and order forms.
- Gathered all relevant materials for bid processes, coordinated bidding, and contract approvals.
- Maintained and monitored database by verifying and backing up data.
- Maintained operations by following the procedures and policies as well as the company's standards.
- Contacted potential customers to introduce the company’s product and services to maximize sales.
- Interacted with customers to answer their needs to provide fully understanding on the products to improve quality service.
- Generated new business.
- Managed and monitored database.
- Established over 1, 700 new lives in one year through successful client development
- Awarded as one of The Top 10 Account Managers in June, August 2012, and February 2013
- Performed using a variety of software packages such as Microsoft Word, Outlook, PowerPoint, Excel, and Access to produce correspondence, documents, presentations, spreadsheets and databases.
- Used content management systems to maintain and update websites and internal databases.
- Arranged and conducted meetings, take minutes, and record notes.
- Created invoice; carried out phone calls
- Managed and monitored budgets.
- Ordered and organized stationery and equipment supplies.
- Created documentation, and administered computer-based information.
- Trained and supervised junior staff regarding new procedures and other administrative systems.
