Matthew Moses

Accomplishments: Successfully developed and executed the campuss talent acquisition strategies, aligning them with contemporary work practices and Monash Universitys policies and strategic priorities. Leveraged diverse talent acquisition platforms and innovative sourcing techniques to engage both passive and active candidates, resulting in a wider and higher-quality talent pool. Streamlined the screening and assessment process, ensuring timely and accurate identification of the best-fit candidates for various roles, contributing to a reduction in time-to-fill metrics. Spearheaded employer branding initiatives that significantly improved the campuss reputation, attracting top-tier talent and reinforcing its position as an employer of choice. Analyzed recruitment metrics to identify gaps and implemented process improvements, leading to enhanced operational efficiency and sustained excellence in talent acquisition practices. Introduced Looker Studio and Power BI dashboards to centralize recruitment data and provide real time reporting capabilities. Delivered actionable insights and detailed analyses to the HR Director, facilitating informed decision-making and strategic workforce planning. Contributed to ongoing reforms and the adoption of innovative recruitment practices, ensuring alignment with organizational objectives and industry best practices. Spearheaded and successfully executed career fairs for Monash University Malaysia, enhancing employer engagement and student career opportunities. Recognized with the prestigious HR award for Continuous Improvement from Monash University Australia within my first year of joining the institution.

Accomplishments: Collaborated with the Head of Group HR to manage end-to-end HR operations, including Talent Acquisition, Compensation and Performance Management, HR Administration and Systems, and HR Legal and Regulatory Compliance. Led and streamlined talent acquisition and recruitment processes for all entities under The Petra Group, ensuring alignment with organizational goals and culture fit. Conducted detailed reviews of job descriptions to understand hiring needs, engaging with hiring managers to identify and secure the best candidates. Designed and implemented employee handbooks to foster a positive and healthy workplace environment. Initiated and managed HR projects across The Petra Group, driving organizational efficiency and innovation. Spearheaded the implementation of HRIS as part of HR digital transformation initiatives, streamlining processes and improving operational effectiveness. Designed and launched an employee intranet using Microsoft SharePoint, enhancing internal communication and resource accessibility. Introduced Microsoft Lists to efficiently track and manage employee movements within the group. Implemented automated email notifications to keep stakeholders informed about employee movements, improving transparency and coordination.

Accomplishments: Directed a team of 15 HR professionals, providing strategic guidance and oversight to manage and execute daily human resource operations, consistently achieving key performance indicators (KPIs). Led the Employee Lifecycle HR Operations team, driving the formulation of policies, administration of compensation and benefits, implementation of training and development programs, and delivery of performance monitoring and employee relations initiatives to enhance client satisfaction. Oversaw the generation of employment documentation via Avature for new hires and movements across multiple regions, including Australia, Malaysia, the Philippines, Singapore, and the United Kingdom. Championed process improvement initiatives by reviewing and refining existing HR policies, practices, and workflows to close operational gaps and increase efficiency. Supervised the onboarding of employees into the SAP system, ensuring accurate personal and payroll details and coordinating with IT to facilitate timely system access and equipment allocation. Provided actionable feedback to HR Team Leads and Managers, emphasizing process optimization, discipline adherence, and training needs to enhance overall team performance. Directed the resolution of complex HR queries, managing change requests and troubleshooting for the Specialist Support team to ensure seamless operations for internal and external stakeholders. Mentored and coached HR administrators, fostering professional development and ensuring alignment with organizational objectives. Monitored and approved employee expense processing via SAP Concur, ensuring compliance and accuracy in financial reporting. Prepared detailed reports on team Service Level Agreements (SLA) performance, presenting insights and progress to the management team to drive informed decision-making and continuous improvement.

Accomplishments: Developed effective recruitment strategies for hard-to-fill positions, leveraging employee referrals and social media to attract top talent. Managed full-cycle recruitment for entry-level to senior executive roles, ensuring a seamless and compliant hiring process. Partnered with department managers to address hiring needs and provide tailored recruitment solutions. Conducted interviews, facilitated selection and offer processes, negotiated compensation, and managed onboarding activities across all levels. Maintained compliance by ensuring complete and accurate recruitment documentation, including applicant tracking, assessments, and new hire files. Built robust talent pipelines through diverse sourcing channels such as networking, social media, job boards, and employee referrals. Managed personnel transactions, including new hires, promotions, transfers, performance reviews, and terminations, ensuring accurate record-keeping and reporting. Introduced comprehensive HR checklists for HR administrators covering employee onboarding and offboarding as well as data maintenance in minimizing errors and overtime, the checklist was subsequently adopted by the Manila Shared Services. Successfully completed the PAYG system migration project for the Australian business unit. Led and completed multiple HRIS UATs including Success Factor, Employee Central, FIORI as well as IVR in line with set objectives. Selected to travel to Manila for a 3-week product knowledge transfer, aligning with the establishment of the new shared services hub, and successfully delivered the task.

Accomplishments: Successfully sourced, screened, and shortlisted candidates for various roles in the insurance company, utilizing job boards, social media, and professional networks to attract top talent. Contributed to the creation and posting of job advertisements, ensuring alignment with the companys recruitment needs and successfully attracting qualified candidates for key insurance roles. Coordinated and scheduled interviews for hiring managers, ensuring a seamless process and positive candidate experience throughout the recruitment journey. Enhanced candidate experience by providing timely feedback, addressing queries, and ensuring smooth communication, contributing to a positive employer brand. Played a key role in the onboarding process, preparing offer letters, completing necessary documentation, and supporting new hires in their successful integration into the company. Tracked and maintained recruitment metrics, providing valuable insights through reports to senior talent acquisition specialists, driving continuous improvement in recruitment strategies.

Accomplishments: Performed a myriad of ground handling activities including monitoring of check-in counter and departure gate in line with the 9W requirements.
• Supervise System Operations Control Centre (SOCC) personnel while on duty.
• Motivate and engage team members by establishing an inclusive environment that encourages respectful and professional interactions at all times.
• Oversee and manage the companys flight and ground operations while on duty.
• Manage the delaying and cancellation of flights.
• Served as the primary contact point for all agents while ensuring swift resolution of customer issues.