Operations Director (Middle East)
Advanced Luso Insulation Materials Trading LLC
مجموع سنوات الخبرة :23 years, 4 أشهر
Identified Key potential customers in the ME Façade and envelope industry and developed marketing strategy.
Introduced clients to new products and services resulting in invites to tender on major projects in MENA region.
Developed relationship and trust with top three accounts resulting in repeat and ongoing business.
Founding partner in the business- Formation of business strategy - Recruitment and training of personnel.
Developing reputation and contacts in the UAE Construction market resulting in tenders for project sub-contracts.
Setup maintenance operation and quality procedures resulting in annual maintenance contracts for seventeen properties.
Implementation of company strategy to achieve business targets - achieved average 20% relevant share of wallet.
Liaising with clients at managerial and directorial level resulting in repeat and predictable business.
Negotiating with financial and commercial department heads to ensure timely settlement of dues.
Supporting customers in estimation of contract values based on size and specification of job.
Managing leads from Hilti direct sales force and ensuring correct lead bonus payout.
Safety and operational training and certification of DSC workforce to Hilti Standards.
CRM, customer retention and new business development - Territory growth of 95%.
Identifying customer needs and sales opportunities - 1.5mAED annual sales (157% of target achieved).
Various Positions while travelling in Europe & Asia
Overall responsibility for store condition in Manager’s absence.
Stock control, write-off / wastage control and cash control.
Planning and managing staffing levels to meet and exceed daily productivity targets.
Advising customers both over the phone and in the showroom.
Meeting suppliers; keeping abreast of current products and trends in the industry.
Responsible for 40% increase in showroom turnover, approximately 5% increase in margin in the time it was under my management.
Informing customers of the products and services offered by C.R.M.
Order handling.
Developing new business
Foundation Course in Engineering
i) GCSE in Science, Further Science, English Literature, English Language, Art, Maths, C.D.T. French, History. ii) GCE A Level in Art, Design & Technology, Physics.
