Branch Manager
FREIGHTWINGS & TRAVELS PVT LTD
Total des années d'expérience :11 years, 4 Mois
• Designed sales and service strategies to improve revenue and retention.
• Maximised branch revenue by optimising operations.
•Built strong rapport with new and existing clients to better serve
financial needs and promote branch loyalty.
• Completed audits and checklists to achieve regulatory compliance.
• Conducted customer feedback surveys to improve service levels.
• Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
• Mentored staff to increase sales success and productivity.
• Developed annual branch business plans for maximum profitability and
effectiveness.
• Keep a track on the total volume of key client & maintain the sheet for
further implementation of marketing strategy.
• Client retention/business growth with existing and new clients
• Update of regular Export Shipment Sheet in excel format for tracking
purpose on each stage.
• Measuring the achievement of KPIs for the branch and maintain the
reports for monthly and quarterly reviews.
• Monitoring Export & Import by Sea, Customs Clearance & Road Transport activities.
• Creating a strategy and share the best of routing and services to customer for their cargo deliverance on timely manner.
• To ensure timely confirmation of shipment handling from respective BU (Business Units)
• Ensure adherence of KPI and timely event updates are happening by all BU (Business Units)
• Measuring the achievement of KPIs for the branch and maintain the reports for monthly and quarterly reviews.
• Prepares the regular MRM report for monthly presentation
• Update of regular Export Shipment Sheet in excel format for tracking purpose on each stage.
• Client retention/business growth with existing and new clients.
• Branch product budget preparation with Branch/Regional Manager.
Operations
- Ensure and maintain the compliance and KPI of the team for all products (AE, SE, SI and AI) for
Gujarat.
- Prepares the regular MRM report for monthly presentation
- Keep a track on the total volume of key client & maintain the sheet for further implementation
of any new operational setup or mechanism.
- Client retention/business growth with existing and new clients.
- Review, develop and implement processes to meet customer requirements and company
directives
Customer Service
- Ensure and maintain the KPIs are getting matched for all shipments of Ahmedabad Branch for
Ocean shipments.
- Prepares the regular MRM report for monthly presentation
- Keep a track on the total volume of key client & maintain the sheet for further implementation
of marketing strategy.
- Client retention/business growth with existing and new clients.
- Review, develop and implement processes to meet customer requirements and company
directives
To ensure timely confirmation of bookings with 100% timely manner and accuracy.
- Co - ordination with various departments like Operations, Sales, Pricing, Product Managers &
Management to set and perform smoother activities.
- Educate Customers on various aspects like trade notices, system utility and cost effective
solutions.
- Handling Operational activity for Customer’s easy reference and seamless day to day activities
Ocean Export)
- Handled Key Clients of Ahmedabad branch for Routine activity of export process.
- Delivering single desk assistance from BKG placement to Closing of the shipments
Completed 12+2 from external exams through RSA which is equivalent to 12th Grade as per Indian Education system.
courses: CPA (Chartered Professional Accounting) Course