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Maura  Olano, Document Controller / Secretary

Maura Olano

Document Controller / Secretary·EHAF Consulting Engineers

Qatar

Bachelor's degree, HOTEL & RESTAURANT MANAGEMENT

Work experience

Total years of experience: 15 years, 6 months

Document Controller / Secretary

September 2015 - March 2020

EHAF Consulting Engineers

Doha, Qatar

September 2015 - March 2020

 Process, control and administer incoming and outgoing documents such as correspondences, submittals, transmittals, specifications, drawings, etc.
 Upload and distribute documents to relevant parties in accordance with the document distribution matrix workflow.
 Work with documents and records across various departments such as Design and Supervision department.
 Demonstrate proficiency in Aconex general set-up such as configuration, assign task, manage workflow, etc.
 Prepares standard correspondence for the Project Team which includes basic cover letters, copies of drawings and related documents, etc.
 Receipt, track and monitor documents through the use of standard document management programs to register documents, maintain databases, and produce logs, transmittals, and other reports as required.
 Manage and ensure all electronic document management system as well as hard copy is controlled in accordance with the company's procedures for document control.

Company industry:
General Engineering Consultancy
Job role:
Secretarial

DOCUMENT CONTROLLER

April 2008 - April 2012

EHAF Consulting Engineers

United Arab Emirates

April 2008 - April 2012

A registered Grade “A” Multi-discipline Engineering Consultancy firm that has more
than 48 years of credibility in the Middle East with 9 branches (in Abu Dhabi, Dubai,
Doha, Jeddah, Al Riyadh, Al Khobar, Cairo, Muscat, and Khartoum) in the MENA
region and more than 1800 professionals.
 Serves as

Company industry:
Business Consultancy Services
Job role:
Administration

SECRETARY

February 2007 - March 2008

Mannai Trading Company

Qatar

February 2007 - March 2008

The company is broadly divided into two key activities, Trade and Services.
With businesses spanning the oil and gas sector, automotive distribution,
information and communication technology, retail, home appliances and
electronics, travel services, logistics and representation, the company
provides a large spectrum of services and solutions to a fast-growing client
base.
 Served as

Company industry:
Automotive Dealership & Distributor
Job role:
Secretarial

FRONT OFFICE ASSISTANT

November 2006 - January 2007

National Projects & General Services

Qatar

November 2006 - January 2007

15th Asean Games in Qatar.
 Liaised closely with reception to ensure smooth operation of the
front office.
 Handled guests’ requests, inquiries, guest messages, and other
issues and concerns related to the quest rooms.
 Took charged of guests’ in-house and departure reports thru
DAGOC system.

Company industry:
Facilities & Property Management
Job role:
Customer Service and Call Center

Assistant Restaurant Manager

May 2003 - August 2006

Ice Lounge Restaurant Incorporated

Philippines

May 2003 - August 2006

One of the Famous Bar and Restaurant at Greenbelt Makati in the Philippines which
Caters Company Event, Social and Family Parties and other gatherings.
 Handled applicant’s screening interview in their respective posts in
the Store.
 In charged of daily promotions, advertisement and function/event
inquiries in the store.
 Coordinated with Store and Operations Manager and conducted
weekly meetings.
 To make sure employees perform a variety of tasks, from preparing
the food, stocking supplies, serving, handling cash, credit cards,
and a cash register.
 Oversee and support the operations at dining establishments to
ensure profitability and an enjoyable dining experience of the
Customers.
 Maintain and observe the cleanliness of the store / restaurant
including tables and counters, chairs, kitchen area and bar area.
 Assist and provide training to staff members and offer incentives
when necessary.

Company industry:
Catering, Food Service, & Restaurant
Job role:
Administration

TELEPHONE OPERATOR / RECEPTIONIST

July 2002 - April 2003

Syngenta Philippines Incorporated

Philippines

July 2002 - April 2003

A leading agriculture company helping to improve global food security by enabling
millions of farmers to make better use of available resources.
 Ensured all incoming calls, parcels and documents were attended
properly and accordingly.
 Responsible to transfer calls to the concerned department.
 Monitoring of Office Supplies and call accounting reports and the
likes.

Company industry:
Biotechnology
Job role:
Customer Service and Call Center

HOUSEKEEPING SUPERVISOR

November 1998 - January 2000

Diamond Hotel

Philippines

November 1998 - January 2000

A 5-star luxury Hotel in Manila with a sunset view minutes away from the manila
airport.
 Assigns Room Attendant/Cleaners to their duties and inspects work
for conformance to prescribed standards of cleanliness of the Hotel.
 Obtains list of rooms to be cleaned immediately and list of
prospective check-outs or discharges to prepare work
assignments.
 Coordinates work activities among departments.
 Conducts orientation training to explain policies, work procedures,
and to demonstrate use and maintenance of equipment.
 Inventories stock to ensure adequate supplies.
 Makes recommendations to improve service and ensure more
efficient operation.
 Determine need for repairs or replacement of furniture or
equipment, and makes recommendations to Management.
 Attends staff meetings to discuss company policies and Clients
complaints.
 Advises Housekeeping Manager, Front Desk Personnel of rooms
ready for occupancy.

Company industry:
Hospitality & Accomodation
Job role:
Other

Education

Arellano University

January 1998

January 1998

Bachelor's degree, HOTEL & RESTAURANT MANAGEMENT

Philippines

Skills

CUSTOMER RELATIONS
Expert
CUSTOMER RELATIONS
Expert
MEETING FACILITATION
Expert
MEETING FACILITATION
Expert
MICROSOFT OFFICE
Expert
MICROSOFT OFFICE
Expert
COM
Expert
COM
Expert
DATABASE ADMINISTRATION
Expert
DATABASE ADMINISTRATION
Expert
DOCUMENT MANAGEMENT
Expert
DOCUMENT MANAGEMENT
Expert
FRONT OFFICE
Expert
FRONT OFFICE
Expert
LOGISTICS
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LOGISTICS
Expert
REPAIR
Expert
REPAIR
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SUPERVISORY SKILLS
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SUPERVISORY SKILLS
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Languages

English

Expert

Tagalog

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