RECEPTIONIST
CONCORD
Total years of experience :4 years, 9 Months
Maintained the documentation of customer enquiries and responses for future refrences.
Redirected calls and emails to concerned departments.
Maintained broad knowledge of all company products, services and promotions.
Welcomed guests in the establishment in a friendly and professional manner.
Ensured a clean and tidy front office.
Confirmed client bookings, check ins and check outs.
Responded to incoming and outgoing calls and redirected them to concerned departments.
Communicated to clients with empathy in cases of complaints.
Responded to all incoming and outgoing mails on time.
Worked with all departments to adress and reslove customer issues effectively.
Ensured a clean and tidy front ofice.
Credit