Customer Services Assistant
Eraada Technical services LLC
Total years of experience :16 years, 0 Months
Acting as the first point of contact for all building service request.
Provide help to customers.
Resolve complaints.
Escalate inquiries.
Data capturing (recording client requests and complains).
Acting as an intermediate between the tenants and my company.
Upselling company services.
Acting as the first point of contact for facilities management service request.
Monitor and manage inventory control.
Organize and maintain records of inventories up to date.
Filing of employee documents in an orderly manner
Enforce adherence to company rules & regulations.
Making weekly and monthly departmental reports.
Sending communication emails within and outside the organisation.
Updating the mail register.
Supporting other human resources professionals & the organisation’s employees.
Attending to all the departmental administration needs.
Updating the pay slip register.
Creating & maintaining employee records, paying close attention to the confidentiality of the information.
Answering phones & taking minutes during departmental meetings.
Attend and assist customers with their selection and choice of product, as well as demonstrating the merchandise.
Handling the cash register and compiling the end of day reconciliation sheet.
Ordering out of stock products and receiving new stocks deliveries.
Maintaining and developing good product information and knowledge.
Inform customers about the current and upcoming promotions.
Pricing, folding and displaying all the products instore.
Maintaining orderliness and cleanliness of the shop, storerooms and stocks.
Promoting health and safety at the work place.
Answering calls and attending to customer queries.
Awarded a diploma with 16 modules completed with at least a pass or better
O Level certificate awarded with 6 subjects with at least a pass or better