Cargo Agent
Dnata
Total years of experience :21 years, 2 Months
As Cargo delivery staff, lead a team of Forklift Operators and Loaders to seamlessly deliver cargo to dnata cargo customers as per dnata standards and procedures, ensuring customer satisfaction is achieved.
As Import counters staff, duties include; import documents hand over, issuing of delivery orders, inspection slips, gate passes, handle cargo deconsolidation requests as well as a cashier at the import counters.
Telephone notification to customers, documents amendments as per airlines and customers authorization.
Interacting and supporting customers through shipments delivery process as per import procedures
Liaise with local authorities when necessarily required
As Breakdown staff, lead a team of warehouse equipments operators and loaders while performing duties including, shipments deconsolidation, segregating and storing according to their various classes and specifications.
Practical knowledge in export procedures.
Seconded to dnata Cargo Operations Safety Team as BAPP Facilitator DXB Cargo. Successfully led a team of 18 Steering Committee Members and 95 Observers to drive Behavioral Accident Prevention Process (BAPP) implementation in all DXB dnata Cargo Freight Gates (2, 4, 5A, 5B and 6) which was a success..
Conducted safety Observations in all DXB dnata Cargo Freight gates, ensuring safe behaviours are practiced in all workplaces, in line with S.O.P.s with the aim of accidents and incidents reduction.
Conducted BAPP Training to Observers; joiners from various business departments and positions.
Arranged and facilitated BAPP monthly Steering committee Meetings.
Prepared Weekly safety Focus guidelines based on the current safety issues observed, and distribute to all SDMs and Shift supervisors to brief personnel in their shifts.
Compiled weekly and monthly Observations reports and share with the team highlighting on their performance and quality of their reports.
Validated Observations comments identify safety barriers that require follow up and escalate to the relevant persons for barrier removal action.
Monitor the safety process index and advise the management
Facilitated the safety sustainability review process and advise the management.
Worked hand in hand with the Safety Champion, interacted with all business departments on matters related to workplace safety.
Updated and gave feedback to all dnata cargo staff through dnata Cargo Safety Newsletter, Safety Notice boards, briefings and one on one on job consultation on workplace safety.
Prepared monthly dnata Cargo safety newsletter maintained all safety Notice Boards as well as facilitated dnata cargo Safety week programs.
Operated warehouse equipments; Pick-up, Cars, Tow Tractor. For movement of Loads to and from the Aircraft, manually loading /unloading cargo from ULDs /Aircraft.
Inspecting all shipments for damages and counter checking with their necessary documents before transportation.
Reported any irregularities to the supervisor.
Coordinated with the Cargo Assistants and Airline Staff in shifting shipments to and from various Terminals and Bays.
October 2013, was among the pioneer Steering Committee Team members that initiated BAPP implementation in DXB dnata Cargo.
P.S.B.D. trained and certified Supervisor at the Security Training Institute, Abu Dhabi.
Supervised the collection of information and the effective completion of necessary documentation in relation to any and all security incidents within our client’s properties.
Conducted incidents investigation and liaise with local authorities when necessary
Observed road safety, scheduled maintenance dates and cleanliness of the patrol Vehicles and guards deployment buses.
Lead a team of deployment bus drivers, duties included, induction training, bus routes and timings planning and follow up to ensure timely deployment of guards at various clients sites.
Represented the company in various clients’ meetings and events.
Maintained and enforced all client’s, company’s and government’s regulations within the patrol area.
Daily report writing after every shift.
Monitor the day to day performance of all security personnel while on duty within the patrol area.
Identifying Training needs, Coaching and supporting on- job - trainings to all security personnel.
Preparing site operation Procedures in line with the company policies and client’s regulations.
Preparing daily and monthly rosters.
Assist in identifying potential safety hazards within the patrol area, proposed safety measures to eliminate and or control hazards.
Signing all security personnel’s check list as per attendance, liaise with clients and accounts departments to ensure guards salary were paid as per days and hours worked.
Maintaining Visitors, Contractors, and Vehicles Log books.
Access control
Traffic control within and around the Hotel promises
Ensuring lost and found items were logged in and safely kept.
Ensuring safety in night clubs; handled unruly guests.
Investigate theft cases in guest rooms and staff accommodations.
Participate in evacuation and firefighting drills.
CCTV Monitoring and record keeping.
Conduct patrols, hazards identifications and implementation of safety control measures.
Preparing daily reports.
Deployed at various units of operations, namely:
o Mobile quick response team
Alarm back up team
Responding to distress calls
Coordination with local authorities during incidences
o Security Guards Training
Conducted induction training and drills to security guards
o Special Events Unit including;
Corporate events
Stadium events
Trade Fairs
Traffic Marshal
Security in Weddings and parties
o High profile assignments including;
Intercontinental Hotel, Nairobi
Security at UNEP HQ, Nairobi catering section by Intercontinental Hotel
UN World Bank HQ, Nairobi
Various VIP private events
Identified Barriers to good security performance at Dubai Airport Cargo Gates and ways to improve security performance
Identified a safe waste management process at Dubai Airport Freight gate and related safe systems of work.
Artisan Grade 3 & 2