Medical Equipment Sales Representative
Vitrosol Medical CO
Total des années d'expérience :7 years, 0 Mois
• Surgical Endoscopy Specialist Engineer with a strong background in the field, dedicated to advancing healthcare technology through my work at Mindray Endoscopy.
• Implemented a proactive customer engagement strategy, resulting in a 25% increase in customer satisfaction and a 10% decrease in average response time for technical inquiries.
• Achieved a 15% increase in annual sales revenue by coordinating market needs with annual product supply and conducting technical presentations.
• Reduced equipment downtime by 30% through efficient maintenance and swift response to service requests.
• Improved customer onboarding efficiency by 20% while training new sales and application engineers.
• Successfully resolved technical queries from doctors and end-users, reducing support call volume by 15%.
Surgical Endoscopy Specialist Engineer with a strong background in the field, dedicated to advancing healthcare technology through my work at Karl Storz Endoscopy.
• Delivered compelling sales presentations and provided technical support, contributing to a 15% increase in annual sales revenue.
• Achieved 10% cost savings by evaluating new medical equipment purchases both technically and economically.
• Reduced equipment downtime by 20% through efficient maintenance and quick response to service requests.
• Improved equipment efficiency by 15% through regular monitoring and necessary modifications.
• Fostered strong customer relationships by effectively communicating with clients and managing service contract agreements.
Ensured compliance with regulatory requirements and industry standards,
guaranteeing meticulous registration of Medical Devices.
• Achieved high client satisfaction by efFciently managing and resolving client
complaints, implementing corrective actions, and maintaining open lines of
communication.
• OptimiFed equipment lifespan and performance through coordinated periodic
maintenance activities.
• MinimiFed equipment downtime and ensured seamless laboratory operations by
swiftly responding to service requests.
• Ensured comprehensive documentation and compliance with industry standards
through meticulous records of equipment maintenance, service history, and spare
parts inventory.
Managed customer relationships effectively, providing timely follow-up support.
• Contributed to overall operational excellence by collaborating closely with
cross-functional teams to streamline processes and enhance service efFciency.
• Hacilitated informed decision-making by employing effective communication skills
to convey complex technical information to internal teams and external clients
Conducted maintenance, repairs, and installations of hospital equipment.
• Trained device users on proper operation and safety.
• Played a pivotal role in minimiFing equipment downtime by implementing efFcient
maintenance schedules and swiftly responding to service requests.
• Employed rigorous testing, calibration, and veriFcation processes to guarantee that
hardware and software met precise speciFcations and manufacturer requirements.