Assistant Manager
Amy
مجموع سنوات الخبرة :8 years, 1 أشهر
• Giving some tutorial to the staff on How to keep a good food-cost helping by the owner (showing for each items on the menu the quantity we have to put).
• Create/change the recipes of the sandwiches/ milkshakes/ smoothies, depending the seasonality.
• Creating sales support to promote our food, managing our social medias (Facebook and Instagram) and adding Uber eat.
• Ordering, inventory control and receipt of food and beverage shipments.
• Doing monthly meeting with the staff to see what we can improve, what we can fixe, and what
we can maintain doing well.
• Staff and schedule to meet business needs, including interviewing, hiring, and training team
members.
• Trains all new floor staff and servers on customer service requirements, proper food handling guidelines, restaurant protocols and safety procedures. Provides individual training to servers to correct concerns
• Responds to customer concerns and inquiries to provide complete resolution
• Management of the alcool suppliers
• Creation/Optimization of the wine list, Inventory
• Organization of private event
• Assisting with General Managerial duties.
• Organized and supervised shifts.
• Coordinated daily front of the house and back of the house restaurant operations.
• Handling administration and paperwork
• Overseeing stock levels, Ordering supplies
• Handling customer enquiries and complaints
• Oversees in conjunction with the General Manager, the recruitment and hiring of the venue
management team
• Ensures that Food and Beverage COS, Controllable expenses and labor costs are within
budgetary guidelines.
• Touching tables and interacting and serving guests.
• Trained new and current employees on proper superior customer service practices.
• Maintain restaurant inventory levels and safety standards.
• Create wine lists, order wines and maintain and rotate wine stock.
• Make wine suggestions to go with particular types of food, suggest wines based on guests
taste preference.
• Responsible for training wait staff on wine, conducting wine tastings.
• Built and maintained relationships with suppliers and food pairing.
• Worked with the kitchen staff to develop food and wine pairing.
• Daily staff training programs to increase wine knowledge and improve service.
• Organized wine dinner and special tastings.
• Trained staff on all areas of beverage, helping to cultivate a breath of knowledge throughout the
floor team.
• Travelled in France, Portugal, Germany and Italy to visit wineries for Education and to purchase
wines for our company.
• Maintain restaurant inventory and safety standards.