مي الزاجا

 Handle corporate accounts from small to big companies to help them map out travel arrangements for their employees.
 Plan, prepare and cost itineraries for clients according to their travel requirements.
 Make travel, accommodation and related bookings.
 Confirm bookings and inform clients of luggage limits, travel insurance, passport, visa and travel related documents.
 Assist clients on applying on inbound/outbound visas and preparing itinerary for visa purposes.
 Issue hotel voucher, airport transfer or car rental to any point of destinations.
 Upload customer traveler’s profile i.e. passport details, frequent flyer nos., seat and meal preference in the system.
 Make sure that all relevant information such as frequent flyer no., seat request, etc is updated in the booking.
 Keep track of all purchase orders for all transactions.
 Prepare invoices in every ticket issuance, hotel bookings and other travel related services.
 Follow up payment and monitor credit limit for all corporate accounts.

Prepare and book a flight for individuals and groups.
Issue tickets and ensured correct dates/information in the ticket processed to customers and travel agents.
Ensure purchase orders and receipt of payment to keep track of the financial aspects of the transactions.
Provide travelers information on points of interest, hotel accommodations, car rental, and answer other travel-related questions.
Prepare Purchase Orders to hotel and ticket vendors.

- Handle telephone calls and directly attend to customers concerns e.g. visa application, passport and other travel-related documents.
- Answer all incoming emails from corporate clients and make detailed quotations that suit their travel requirements.
- Create complete PNR or booking file of customers.
- Selling local and international holiday packages to individual and group clients.
- Assist Corporate Travel Consultant on group tour packages e.g. visa, itineraries, hotel accommodation and transfers.
- Develop several corporate leads to the company.