HR And Administration Director
PGESCo
مجموع سنوات الخبرة :24 years, 4 أشهر
Providing overall leadership to HR and Administration function’s development, planning and implementation; Lead Human Capital endeavors of the organization; Provide broad oversight and expertise in the development of organization initiatives and strategies to assure successful achievement of goals and objectives.
Manage Stakeholder Engagement engagement, community and database for effective outreach and maximise ROI
Responsible for fostering an environment that prepares and develops students into innovative, principled future leaders and entrepreneurs through; Career Development, Talent Acquisition Management, Job Placement Strategies, Organizational Development plans, Continuous Improvement and Best Practices, securing International standards and accreditations
Dale Carnegie Training
Successfully established and managed a One Stop Shop for Human Resources (Human Resources Service Center);
provided sound interpretation and application of HR policies and Labor law compliance. Special focus on superior
customer service and information management;
Managed all hiring and recruitment processes for all AUC staff
Workforce Planning and Job profiling and analysis
Performance Evaluation management
Salary Assessment and Internal Equity Reports and Plans
Quality Management & Operational standards and improvements
Information Management, Reporting and Metric Analysis and Recommendations
Monitoring, Control, Audit and Analysis of all operations
Strategic Planning, Policy Review, Legislation and Advice
Stakeholder Management and Relationships
Ensure Superior HR Service Delivery
Established a Single Contact Point of reference for all stakeholders and service recipients
Developed & analyzed monthly & quarterly statistics & reports on Customer Service Team performance for
management: Developed scorecards & determined its performance indicators with management
Developed and Conducted a customer satisfaction monitor
Designed, developed & managed a Customer Complaint System and manual: Generated various reports on
complaints, root causes, departments responsible & recommended action plans
Developed and conducted various Training Plans and sessions
Worked closely with management on securing a smooth merger transition plan and implementation
Conducted FTE Studies for Customer Service & all related functions from which merger plans were justified &
Developed and designed communication and marketing material / Organized Campaigns & Sponsorships
Benchmarking against Competition: Evaluated & reported competitor campaigns, products, market performance,
status & marketing strategies
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