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Maya Hichri Hichri, Office Administrator and Sales Executive

Maya Hichri Hichri

Office Administrator and Sales Executive·Black Diamond

United Arab Emirates

Bachelor's degree, Administration And Business Administration

Work experience

Total years of experience: 4 years, 10 months

Office Administrator and Sales Executive

November 2024 - Present

Black Diamond

Dubai, United Arab Emirates

November 2024 - Present

Managing office operations, including documentation and schedules.
Ensuring effective communicationswith clients and staff.
Customer service :
Adressing client inquiries and providing professional supportfor all services.
Sales :
Promoting companyservices, meet salestargets and build lasting client relationships.
Coordination :
Supporting team members to ensure smooth operations and timelyservice delivery.
Company industry:
Automotive Repair, Spare Parts, & Support Services
Job role:
Administration

Showroom receptionist

July 2023 - October 2024

Ozone, Tinting & Protection Center

Doha, Qatar

July 2023 - October 2024

+ Greets showroom customers and determines the nature of their visit. «+ Directs customers to the correct department, introduces the customer to a salesperson. + Answers incoming phone calls. Directs caller to appropriate department or individual or takes a thorough message. + Communicates with callers and visitors in a professional, friendly and efficient manner.
Company industry:
Administration Support Services

Reception Manager

January 2023 - January 2024

Ozone

Doha, Qatar

January 2023 - January 2024

Managing appoitment schueduling for servicevisits and meetings .
Responding to customer inquires bydirecting them to the appropriate sales .
Resolving customer complaints or escalate them to the relevant department .
Handling customer bills. receipts and paymentsforvehicles services .
Reporting :
Preparing daily/weekly reports on visitor flow, appoitments, and showroom sales.
Tracking customer satisfaction and suggest improvmentsfor better showroom experince.
Company industry:
Administration Support Services
Job role:
Management

vip hostess

September 2022 - February 2023

Aura Group,

Doha, Qatar

September 2022 - February 2023

Wecoming guests, escorting them to tables and ensuring seating arrangements reflect
reservations and VIP priorities by allocating them on the reservation system (seven rooms) .
Providing exceptional service throughoutthe guestjourney_from arrival to departure.
Handling confidential informations and high-profile clientele with tact and diplomacy.
Operational
Supporting other outlets during peak hours, private events and World Cup.
Reporting anyservice issues or guestfeedbackto managmentfor immediate resolution.
Company industry:
Hospitality & Accomodation
Job role:
Other

VIP hostess

October 2022 - January 2023

Aura Group

Doha, Qatar

October 2022 - January 2023

+ Managed the schedule of reservations and distribution among servers. + Answered phones: recorded, confirmed reservations of vip guests + Manage other hostesses, oversee customer relations, multiple accounting functions, assisted management with restaurant operations. « Staff leadership
Company industry:
Catering, Food Service, & Restaurant

medical consultant (turkey)

January 2021 - January 2022

NATURAL HAIR CLINIC

Doha, Qatar

January 2021 - January 2022

+ To provide the first communication regarding the new patients applications + To make the first contact with patients, promote Natural Clinic and its services, and convince patients to make appointments with us. « follow up with the patients the whole trip during the surgery and organizing their trips .
Company industry:
Medical Clinic

SalesConsultant

January 2021 - January 2021

Natural hair clinic,

Istanbul, Türkiye

January 2021 - January 2021

Welcoming and assisting international clients seeking hair restoration and aesthetic
treatments.
Managing sales process from inquiry to booking, including follow-ups and payment
coordination.
Achieving and exceeding monthlysales targets through effective communication and
product knowledge.
Assisting in translation between Arabic/French/English/Italian for clients when
needed.
Company industry:
Medical Clinic
Job role:
Sales

Education

central university

January 2021

January 2021

Bachelor's degree, Administration And Business Administration

Tunisia

AmideastTunisia

January 2020

January 2020

High school or equivalent, Communication And Languages

Tunisia

Skills

ACCOUNTING
Expert
ACCOUNTING
Expert
COMMUNICATIONS
Expert
COMMUNICATIONS
Expert
LEADERSHIP
Expert
LEADERSHIP
Expert
MANAGEMENT
Expert
MANAGEMENT
Expert
RESERVATIONS
Expert
RESERVATIONS
Expert
SURGERY
Expert
SURGERY
Expert
ADAPTABILITY
Intermediate
ADAPTABILITY
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
ADAPTABILITY
Intermediate
ADAPTABILITY
Intermediate
ADMINISTRATIVE SUPPORT
Intermediate
ADMINISTRATIVE SUPPORT
Intermediate
COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
COORDINATE GEOMETRY
Intermediate
COORDINATE GEOMETRY
Intermediate
COORDINATING
Intermediate
COORDINATING
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
OFFICE MANAGEMENT
Intermediate
OFFICE MANAGEMENT
Intermediate
OPERATIONAL EFFICIENCY
Intermediate
OPERATIONAL EFFICIENCY
Intermediate
SALES
Intermediate
SALES
Intermediate

Languages

Arabic
Beginner
French
Beginner
English
Beginner
Italian
Beginner