client service associate
National General Insurance – Emirates NBD Group
Total years of experience :15 years, 5 Months
Manage an assigned portfolio of corporate and individual clients
Oversees the Call center of the medical insurance department.
Supervise and train the new call center members.
Have regular communication with the clients to build good relationship and collect the payment on time.
Track and coordinate all activities occurring for each account (Addition, Deletion, etc) and Support from A to Z on claim process.
Prepare policy renewal inquiries and recommend coverage enhancements as appropriate.
Providing excellent customer service through responding swiftly to queries from clients.
Work on maximizing the retention rate in the renewal department and continuously suggest new ideas and methods to retain customers.
Handle the inquiries and requests and provide superior customer service.
Handle the client complains and coordinate with the internal departments in order to solve them
Selling additional services and explaining new features.
Providing clerical and administrative services.
Coordinating and assisting on recruitment of graduated engineers from different disciplines, based on project requirements.
Arranging training programs for selected engineers (technical and soft skills).
Allocating of engineers to departments and sites based upon qualifications and potential.
Keeping the employee records up to date. Preparing new and existing employees’ personal information, tracking their attendance and time off.
Coordinating with the applicants & fresh graduates.
Reporting directly to the GM and responsible of the following points:
* Organizing office schedules, documents and meetings.
* Attending & preparing Minutes of Meetings for the GM.
* Maintaining a neat, adequate & up-to-date filing system
* Making travel and guest arrangements.
* Planning and organizing events.
* Meeting and greeting visitors at all levels of seniority;
* Managing all relations for the seeds department (Orders, Pricing, Corresponds,
Shipments, Custom Clearance …etc) with suppliers.
* Checking with warehouse management to ensure adequate stock level.
* Following up with governmental and non-governmental organizations such as Import
Licenses, and Banking Relations.