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تم إلغاء حظر المستخدم بنجاح
مايا سنه, Client Relationship Manager

مايا سنه

Client Relationship Manager·Spectrum Group

لبنان

الثانوية العامة أو ما يعادلها, Economics And Sociology

الخبرة العملية

مجموع سنوات الخبرة: 15 سنوات, 4 أشهر

Client Relationship Manager

يونيو 2025 - حتى الآن

Spectrum Group

بيروت، لبنان

يونيو 2025 - حتى الآن

Managed and maintained strong relationships
with 13 restaurant clients, serving as the
primary point of contact for operational,
commercial, and service-related matters
Ensured client satisfaction and retention by
proactively addressing concerns, resolving
issues, and aligning services with restaurant
needs
Coordinated with internal teams (operations,
marketing, finance, delivery, or support) to
ensure smooth day-to-day operations across all restaurants
Monitored restaurant performance metrics (sales, service
quality, customer feedback) and provided actionable insights
for improvement
Conducted regular check-ins and performance reviews with
restaurant owners/managers.
Maintained accurate client records and reports, ensuring clear
communication and accountability
مجال الشركة:
المطاعم وخدمات الطعام

Cluster Sales Manager

يناير 2022 - مارس 2026

The Smallville Hotel

بيروت، لبنان

يناير 2022 - مارس 2026

Led cross-property sales initiatives across 3 properties,
achieving 120% of annual revenue targets through
strategic market positioning
Developed and executed targeted marketing campaigns
for low-occupancy periods, resulting in 28% increase in
bookings during traditionally slow seasons
Achieved 73% capacity during times of crisis through
rigorous business development with international media
outlets such as Sky News and Reuters
مجال الشركة:
الضيافة والسكن
الدور الوظيفي:
المبيعات

Cluster Sales Manager

يناير 2021 - مارس 2026

LaHoya Hotels

بيروت، لبنان

يناير 2021 - مارس 2026

Spearheaded comprehensive sales strategies resulting
in 30% revenue growth within first quarter by
implementing targeted market segmentation and
optimizing distribution channels.Executed strategic
account management plans for key corporate clients.
Headed business development with multiple
international embassies
مجال الشركة:
الضيافة والسكن
الدور الوظيفي:
المبيعات

Recreation Membership Manager

أبريل 2020 - فبراير 2021

beach rotana hotels

أبو ظبي، الإمارات العربية المتحدة

وجدت هذه الوظيفة عبر بيت.كوم

أبريل 2020 - فبراير 2021

Creating and enforcing plans that will help meet the needs of customers.
Planning and budgeting for PR events, programs and initiatives.
Building long-term relationships with all relevant stakeholders, such as local government, media and people.
Liaising with the projects marketing team and branding agency to ensure customer communication such as newsletters, emails, brochures & campaigns are effectively disseminated on time or ahead of schedules.
Notifying the sales team of new sales and cross-selling opportunities.
Helping to promote and maintain a positive company image.
مجال الشركة:
الضيافة والسكن
الدور الوظيفي:
المبيعات

Senior Client Portfolio Manager

يناير 2012 - يناير 2017

SKAI Holdings

دبي، الإمارات العربية المتحدة

يناير 2012 - يناير 2017

Managed comprehensive portfolio of 200+ luxury
property units
Achieved 95% client retention rate through proactive
relationship management and personalized service
delivery
Abu Dhabi, UAE
مجال الشركة:
العقارات

Client Relationship Manager

فبراير 2012 - أكتوبر 2016

Skai Holdings

دبي، الإمارات العربية المتحدة

فبراير 2012 - أكتوبر 2016

Assisting the sales team in buying, selling & leasing and ensured all client payments were satisfied as per payment structure.
Instrumental in property sales of over AED 17 million in 4 months; ensuring all sales purchase agreements and reservations were completed in timely manner.
Handling the PR aspect of a possible crisis situation.
مجال الشركة:
العقارات
الدور الوظيفي:
المبيعات

Loyalty Program Executive

يناير 2008 - نوفمبر 2012

Rotana Hotel Group Corporate HQ

أبو ظبي، الإمارات العربية المتحدة

يناير 2008 - نوفمبر 2012

Consistently exceeded monthly membership acquisition
targets by 30%, personally securing 50+ new program
enrollments daily.
Collaborated with cross functional teams to enhance loyalty
program benefits.
مجال الشركة:
الضيافة والسكن

Personal Banking Executive

فبراير 2009 - فبراير 2012

National Bank Of Abu Dhabi

أبو ظبي، الإمارات العربية المتحدة

فبراير 2009 - فبراير 2012

Contacting potential companies in the market to provide overview of NBAD, Elite benefits.
Leading marketing and advertising plans for NBAD Special offers of NBAD Products (Loans, Credit cards, and Debit Cards).
Planning and hosting special VIP networking events.
مجال الشركة:
الخدمات المالية
الدور الوظيفي:
البنوك

التعليم

college saint Elie btina

يونيو 2007

يونيو 2007

الثانوية العامة أو ما يعادلها، Economics And Sociology

لبنان

College Saint Elie Btina

يناير 2003

يناير 2003

الثانوية العامة أو ما يعادلها، Business And Economics

لبنان

Skills

Client Handling
Expert
Client Handling
Expert
EFFECTIVE COMMUNICATION
Expert
EFFECTIVE COMMUNICATION
Expert
Problem Solving
Expert
Problem Solving
Expert
Opera
Expert
Opera
Expert
Client Relationship Management CRM
Expert
Client Relationship Management CRM
Expert
public relations
Intermediate
public relations
Intermediate
Client servicing
Expert
Client servicing
Expert
Crisis management
Intermediate
Crisis management
Intermediate
problem solving
Expert
problem solving
Expert
opera
Intermediate
opera
Intermediate
negotiation
Expert
negotiation
Expert
Customer Service
Expert
Customer Service
Expert
Credit Cards
Expert
Credit Cards
Expert
Benefits Communication
Expert
Benefits Communication
Expert
Issues Resolution
Expert
Issues Resolution
Expert
Client Handling
Expert
Client Handling
Expert
Office Coordination
Expert
Office Coordination
Expert
CERTIFIED HOSPITALITY SALES PROFESSIONAL CHSP
Intermediate
CERTIFIED HOSPITALITY SALES PROFESSIONAL CHSP
Intermediate
COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
CROSS FUNCTIONAL COLLABORATION
Intermediate
CROSS FUNCTIONAL COLLABORATION
Intermediate
FINANCE
Intermediate
FINANCE
Intermediate
MARKET SHARE
Intermediate
MARKET SHARE
Intermediate
MARKETING
Intermediate
MARKETING
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
PROPERTY MANAGEMENT
Intermediate
PROPERTY MANAGEMENT
Intermediate
RELATIONSHIP BUILDING
Intermediate
RELATIONSHIP BUILDING
Intermediate
SALES
Intermediate
SALES
Intermediate

اللغات

الانجليزية

متمرّس

الفرنسية

متمرّس

العربية

متمرّس

الروسية

متمرّس

الايطالية

متوسط

التدريب و الشهادات

الشهادات
Beach Rotana Hotel Management
Negotiation skills / Selling skillsI (TSA Training)
Mar 2008 - Sep 2008
التدريب
opera system,
Rotana Hotels

الهوايات والاهتمامات

Emerging Markets in Middle East Hospitality
Hospitality Technology Integration
Luxury Hospitality Trends & Innovation
Digital Transformation in Hotel Operations
art , community involvement, networking