Senior Executive - Logistics & Operations
FVC Egypt
Total years of experience :15 years, 0 Months
1- Serving as primary interface between sales and other operational functions within FVC on sales processes and procurement processes related to order administration, order fulfillment and communication within FVC and to the Resellers/ Customer.
2- Mange all the steps for Pos placing / Delivery from FVC side to the partners
3- Validate Customer PO against required items, payment terms and book the Sales Order in the ERP System (Orion).
4- Coordinate on the entire back end process of sales orders after the order booking ( taking credit & finance approvals to proceed )
5-Communicate with vendors to follow up the estimated time for shipments delivery.
6- Maintain weekly communication and updates Resellers to ensure shipments are delivered on time & meet Customer's needs.
7- request all the documents which required from the NTRA and the Egyptian customs for the clearance propose to be provided to the clearance team.
8-Follow up on the site delivery process for the customer requested items ( receiving the items in Dubai warehouse, Shipping to Egypt, the clearance process with our forwarder ( NTRA & customs approvals ) and delivering the items to the customers on time.
9- Responsible for the payments related to the clearance process.
10- Responsible to taking approvals for the shipments releasing from the Dubai & Cairo warehouses.
11- give the pick & pack and release instructions to the warehouse team.
12- Follow up with Resellers on Pending orders & update the Sales Team accordingly.
13- Process Demo Request for Sales Team & follow up to deliver the Demo Units to the customers & track the Demo Units given to Sales Team / customers.
14- Responsible for accounts receivable by following up on accounts & ensuring that customers paying the full due amount on time ( have a monthly target of collection ).
15 - Helping the finance team in preparing the ( daily, weekly, monthly ) finance reports and statements..
16- Process the RMA requests from the customers to the RMA team internally.
1 - Local Marketing (organizing events and trainings).
2 - Travel preparation including (visa request, hotel accommodation and air tickets).
3 - Medical Ins. (follow up on the approvals)
4 - Responsible for petty cash and office expenses and sending a expenses monthly report to the financial management in Dubai.
5 - Tracking demo units.
6 -Deal registration on Web Portals.
7- Follow up with partners on open leads and updating “SalesForce”.
8 -Responsible for attendance record, leave forms and monthly reporting to Dubai.
9 - Helping the HR department in Dubai in the recruitment process.
10 -Following up on the renewals. (Amcham, EJB, TE Data, Med Ins., office rent …….)
11 - Monthly Payment Checks.
12 - Responsible for office maintenance and operation.
13 - Responsible for filing scanning and printing.
14 - Preparing any ( daily - weekly - monthly ) reports.
1 - Follow up dates of the tenders and presentations in a timely manner.
2 - Prepare all the documents necessary for registration in the register of suppliers in
various sectors.
3 - Preparing offers to be sent to the customers.
4 - Save and a database all details about the customers.
5 - maintain all documents in a specific archive include the offered prices and the
all customer data and deals for easy reference in Time of need.
6 - Managing all correspondence between the company and customers.
7 - Follow up the collection of the invoices and customers’ accounts with the financial
management.
8 - Managing customer calls, holding indoor customer meetings to answer any inquiries
about the company’s services
9 - Preparing any (Daily - Weekly - Monthly) reports to the General Manager.
10 - Managing customer calls, holding indoor customer meetings to answer any
inquiries about the company’s services.
11 - Work on keeping records and models for the marketing and sales management
12 - Full knowledge of the dates and the whereabouts of the sales team at different times
of the working day.
1 - Managing all correspondence between the company and customers.
2 - Preparing any (Daily - Weekly - Monthly) reports to the General Manager.
3 - Prepare all the documents necessary for registration in the register of suppliers in various sectors.
4 - Follow-up dates of tenders and offers to be submitted in a timely manner.
5 - Scheduling appointments agenda for each sales team to ensure the team achieve tasks in a timely manner.
6 - Full knowledge of the dates and the whereabouts of the sales team at different times of the working day.
7 - Save and a database all details about the customers.
8 - maintain all documents in a specific archive include the Introduction prices and the all customer data and deals for easy reference in Time of need.
9 - Managing customer calls, holding indoor customer meetings to answer any
inquiries about the company’s services.
10 - Work on keeping records and models for the marketing and sales management.
11 - Follow up the collection of the invoices and customers’ accounts with the financial management.
1 - Correspondence with our Vendors "Morning Star, E Signal" which provide us with the different services we offered to our customers.
2 - Customer service and resolve any problems could be faced with our customers.
3 - The planning and coordinate for the team work of my department.
4 - The preparation of contracts between the company and the customers in Egypt for our different services "Serafaonline, Morning Star, E-Signal" or the Vendors abroad Egypt "Morning Star, E-Signal".
5 - The preparation of the offers and presentations to identify our several services.
6 - Filling any document belonging to our customers such as " invoices, contracts and the correspondences by fax ".
7 - Serafaonline website "a website connects between the exchange companies and the central bank, and any other bank dealing with the exchange companies".
8 - Receive the exchange rates sheets from many banks and update the rates for the different currencies on Serafaonline website a momentary.
9 - Follow up the collecting of the invoices and customer's accounts with the financial management.
