Mayank Mandlik

Assistant Manager Customer Care at CRM

• India
• My current job since February 2018

Teleperformance CRM Indore
1. Manage real-time escalations effectively.
2. Develop performance dashboards and presentations.
3. Proactively drive all key performance indicators (KPIs) in a positive direction.
4. Conduct root cause analysis (RCA) and share findings with clients.
5. Provide coaching and monitor team members' progress.
6. Inspire and motivate team members to achieve their goals efficiently.