Branch Manager
Aakash Educational Services Pvt. Ltd
مجموع سنوات الخبرة :19 years, 9 أشهر
Calicut Branch)
Key Result Areas:
•Directing, coordinating and monitoring all sales, branch operations to develop and manage business operations to increase sales, branch profitability, customer & employee satisfaction
•Developing and implementing sales and profitability plans
•Assessing local market, competitor activities and identifying current and prospective sales opportunities to develop marketing plans for branch
•Managing branch operations including distribution, customer service, HR functions, administrations and sales to increase branch profitability
•Conducting orientation for new employees
•Ensuring smooth functioning of branch with proper support of academic, admin and marketing team
•Addressing customer and employee satisfaction issues promptly
•Safekeeping the company assets, equipment, inventory and cash
•Engineering relations with corporate heads, principals, teachers, doctors, engineers, defense and police officers to support in business development and promotional activities
•Evaluating all employees and branch financial growth
•Ensuring branch profitability, follow the company policies & discipline and comply with all government regulations
Highlights:
•Increased profitability by 40% through various initiatives such as employee retention, customer satisfaction, school tie-ups and timely appraisals and motivation of employees
•Improved training effectiveness in admin and marketing team through measures such as motivation, timely training on Customer Service, Team Work and Product knowledge
•Implemented performance enhancement measures such as solving parents and student’s grievances, admin and maintenance issues on time
•Developed a new advertising campaign which enhanced brand image, communicated noticeable product benefit and augmented sales in the test market by 15%
•Played a key role in organizing ANTHE and ATQ national level exams
•Contributed in building brand image of the company by analyzing competitors marketing strategies and providing best customer services
Key Result Areas:
•Developed long-term partnerships with suppliers & vendors; managed day-to-day supplier performance to ensure meeting of service, cost, delivery and quality norms
•Acquiredpurchase orders as designed, implemented and monitored procurement schedules
•Processed admissions forms and providing student services on time
•Managed overall campus administration, store management, asset management, vendors and facility staff management
•Monitored activities related to procurement of various items required in campus; ensured vehicle maintenance and management
•Coordinated for Graduation ceremony; managing hiring of agents for enrollments
•Ensured accuracy and compliance in admission by admission team
•Verified admission forms & documents and processing & submitting all admissions to parent university through SAP
•Resolvedstudent queries & problems and providing solutions on time
•Superviseduniversity examinations, distribution of courseware and furniture to other campus
Highlights:
•Increased retention by 25% through initiatives such as motivation, low absenteeism, reward policy & advance salary option
•Completed campus inspection by National Accreditation Board for admin facilities to get approval for Academic City College
•Improved training effectiveness in admin and purchase team through measures such as motivation, training on office administration behavior skills and workshop on customer relations and behavior skills
•Implemented performance enhancement measures such as solving admin and maintenance issues on time, accurately processing order on time within 24 hrs. of request, that resulted in quality and campus facilities approval from National Accreditation Board
•Organized / conducted seminar & workshop programs for security guards, casual staff and other administration staff on customer relationship, behavior skills and office administration
Key Result Areas:
•Selected suppliers and sent purchase orders; managedall internal and external communications
•Established cordial relations with vendor and suppliers
•Supervised university examinations; conductedorientation and matriculation for fresh admissions
•Uploaded academic calendar on college website and send tuition classes schedule to all students in each semester
•Administered various registration activities like selecting electives, change of programs/name/electives, issuance of admission letters, collection of various fee and so on
•Ensured accuracy and compliance in admission by admission team
•Submitted admissions to parent university through SAP
•Designed and implemented various policies and forms for staff
•Developed new supplier and vendors for the distribution of material to all group companies
•Worked as In-charge of all vehicle and hostel management
Highlights:
•Received material requested from all groups and collecting PI from different suppliers
•Implemented performance enhancement measures such as solving administration and maintenance issues on time, accurately processing orders within 24 hrs. of request, that resulted in quality and campus facilities approval from National Accreditation Board (Apex body for institutions and program accreditation in Ghana)
•Increased enrollments by 35% in session
Study Centre of Punjab Technical University, MSU & KSOU), Rohtak, Haryana as Profit
Received ‘Certificate of Appreciation in Recognition’ from Director, ICFAI Hyderabadduring
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courses: Sun Java Programming Course
courses: Sun Java Programming Course