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Mayar Allam, Call Center

Mayar Allam

Call Center·Vodafone - Egypt

Egypt

Bachelor's degree, Oriental Languages

Work experience

Total years of experience: 5 years, 1 months

Call Center

March 2022 - March 2026

Vodafone - Egypt

6th of October, Egypt •Hybrid

March 2022 - March 2026

- Responded to customer inquiries via phone in a professional and timely manner.
- Resolved customer complaints and provided effective solutions.
- Explained Vodafone products, services, and promotions to customers.
- Maintained accurate customer records and updated account information.
- Ensured high levels of customer satisfaction by delivering excellent customer service and meeting performance target
Company industry:
Administration Support Services

Customer Service Representative

March 2021 - March 2022

Frog Advertising CompanyDuration:

Tanta, Egypt •Remote

March 2021 - March 2022

Assisted customers
with inquiries and provided information about services.- Handled customer complaints and resolved issues
effectively.- Maintained accurate customer records and followed up on requests.
Company industry:
Administration Support Services

Education

Tanta UniversityGraduation

March 2024

March 2024

Bachelor's degree, Oriental Languages

Egypt

Skills

ADAPTABILITY
Intermediate
ADAPTABILITY
Intermediate
COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
CALMNESS UNDER PRESSURE
Intermediate
CALMNESS UNDER PRESSURE
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
CONFLICT RESOLUTION
Intermediate
CONFLICT RESOLUTION
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
MOTIVATIONAL SKILLS
Intermediate
MOTIVATIONAL SKILLS
Intermediate
MULTITASKING
Intermediate
MULTITASKING
Intermediate

Languages

Arabic

Native Speaker

English

Expert

Persian

Expert