Senior universal teller
NATIONAL BANK OF KUWAIT
Total years of experience :2 years, 5 Months
Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
•Educated customers on use of banking website and mobile apps.
•Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
•Provided customer records, account statements.
•Sold and cross-sold bank products to new and existing customers.
•Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
•Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.