Business Development Manager
RN Solutions Pvt Ltd
Total years of experience :20 years, 2 Months
Influenced product direction by conducting competitive analysis
Increased sales by 75% over the prior year through development of Channel Partner relationships
Executed and spearheaded internal and external business strategies to optimize customer relationships
Developed proposals, negotiated terms and conditions, and implemented contractual agreements with accountability for delivering strong financial results
Developed $10 million of new business potential with international and domestic customers through honest and deliberate relationship building
Recognized and thanked by the Board of Directors for positive and proactive briefings to Congressional representatives
• Program/Transition Manager for DELL, Courts SG/MY, BlackBerry, SLB, UBER - Total HC - 600+
• Direct report to project directors and clients. All reporting were created/developed and maintained by myself
• Handles Daily/Weekly/Monthly scorecard for Hyderabad, Bangalore and Kuala Lumpur (All 3 Dell sites)
• Designed and developed staff efficiency on product knowledge, understanding customer issue & problem solving mechanism
• Grew sales around USD 45000 in December 2009 (45% of overall company revenue in December 2009)
• Recipient of Sales Award in December 2010 for top sales Manager
• Created sales campaign that was instrumental in winning 10 new corporate clients
• Trained more than 55 new recruits during tenure with company
• Reduced sales staff turnover rate 30% through more effective training
• Designed and developed video training seminar now used by company to train sales staff
• Joined Customer Resolution Team and enrolled in different task by handling customer’s complaint issues via different channels such as via letter and email correspondences
• Overall team’s productivity increased up to 80%
• I have also have improved operations and made things run more smoothly by creating proper guidelines in solving customers issues thru letter and email correspondence which results in good productivity
• Implemented ‘e-book’ system in the team for easy reference and one stop solution for the team members to serve customers effectively
• Besides improving the team’s productivity, the backlog cases had been reduced
• Promoted to Assistant Manager to handle service quality
• Successfully reduced the overall complaint rates from 70% to 40% within 3 months upon taking up the role
• Received outstanding achievement award
• Led a team of >10 new hire team for call assistance
• 90% of the new hired team had been confirmed within 4 months (actual confirmation period is 6months) due to
excellent performance
• The new hired team achieved only 2% complaints compared to the senior’s team. The call center’s overall service achievements had been increased up to 15%
• Many written and verbal compliments received from customers
Apply Lean concepts such as 5S, waste reduction, process mapping, value stream mapping and mistake proofing. Apply basic and more advanced statistical analyses to determine the relationship between key inputs and process outputs. Effectively manage team dynamics and understand how to work with multiple levels of leadership to remove barriers and achieve project success. Close projects and hand over control to process owners. Present projects to instructors, peers and managers.
Management/COPC Standards/Costing & Evaluation
Second class upper with Honors
Advanced Level
Ordinary Level (O/L)
