Maysam Radaideh, Call Center Agent

Maysam Radaideh

Call Center Agent

Aramex

Lieu
Jordanie - Amman
Éducation
Baccalauréat, Electrical power engineering
Expérience
8 years, 0 Mois

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Expériences professionnelles

Total des années d'expérience :8 years, 0 Mois

Call Center Agent à Aramex
  • Jordanie - Amman
  • Je travaille ici depuis novembre 2020

• Answering phones from customers professionally
and responding to customer inquiries and
complaints.
• Researching required information using available
resources.
• Providing customers with the organization’s service
and product information.
• Routing inbound calls to the appropriate resources.
• Recording details of comments, inquiries,
complaints, and actions taken.

Electrical Engineer à First Dimension International Construction Co.
  • Jordanie - Amman
  • octobre 2018 à janvier 2020

- Studying a design brief.

- Thinking of possible design solutions.

- Doing As built drawings during the building process.

Sales Account Manager à Total for computer services
  • Jordanie - Amman
  • mars 2018 à septembre 2018

- Developing positive relationships and handling
customer's need.

- Generating new sales using existing and potential
customer networks.

- Gather, report and communicate customer's
feedback on service, technology and product delivery.

Content Moderator à Opensooq Company
  • Jordanie - Amman
  • septembre 2016 à décembre 2016

- Community management and moderation of
comments.

- Investigate and resolve issues that are reported on
website
such as reports of potentially abusive content.

Estimation And Design Engineer à Horizons switchgear manufacturing
  • Jordanie - Amman
  • avril 2014 à janvier 2016

1- Study / Review of tender documents, Scope of work, BOQ, Specifications, Client requirement and etc. from the tender documents for proper estimating works.

2- Preparing drawings, BOM and submittal :
- Make Enclosure System by using software.
- Make drawings in front and internal view for the panels.
- Make BOM for the parts of this Enclosure system.

3- Design & Sales :
- How to select suitable product.
- How to select Enclosure system.
- How to get the best price.

4- Preparing technical offers for clients.

5- Making follow up of projects with clients.

trainee engineer à IDECO
  • Jordanie - Irbid
  • février 2012 à juin 2012

maintenance

Éducation

Baccalauréat, Electrical power engineering
  • à Yarmouk University-Hijjawi faculty for engineering technololgy
  • août 2012

Specialties & Skills

CALCULUX
AutoCAD
Microsoft office
AutoCAD

Langues

Anglais
Moyen
Arabe
Langue Maternelle

Adhésions

Jordan Engineers Association
  • Engineer
  • November 2012

Formation et Diplômes

Engineering (Formation)
Institut de formation:
Engineers Training Center
Date de la formation:
October 2013
Maintenance (Formation)
Institut de formation:
IDECO
Date de la formation:
February 2012