Mayur Gokarn

Managing 11 Guest Service Agents and 10 Valet Attendants
Screening, interviewing and recruiting candidates for the division.
Preparing standard training manuals, training plans, sequence of service in line with company’s guidelines.
Planning the purchase of operating supplies and maintaining stock with the purchasing department.
Training the team on standards and procedures, conducting role plays and standard testing.
Ensuring a delightful and seamless arrival and departure experience.
Managing the valet parking and monitoring all transportation movement.
Ensuring and assisting the Front Desk Manager with proactively building of guest history.
Handling all guest compliments and complaints in a timely manner to achieve guest satisfaction.
Ensuring accurate communication of information and guest requests by Bell and Door personnel.
Planning for future events and accurately manning for a smooth operation.

Managing 5 Concierge Agents, 4 Airport Greeters and 1 House Driver
Was rewarded the Les Clef d`Or keys on the 20th of October 2014 and attended the 61st UICH congress in Malaysia in January 2014 on behalf of Four Seasons Hotel Doha.
Our Team was awarded for 7 months in a row as the in-guest survey champion, having scored 100% in guest satisfaction and retained the golden cup of achievements.
Successfully increased the Leading Quality Assurance audit scores by 35%.
Awarded the Bronze certificate for the Best Concierge in EMEA for Quarter 1 of 2015 for exceptional results for in-house guest survey.
Ensuring the handling, delivering and storing of all guest items.
Handling guests complaints and feedback in a timely manner.
Arranging transportation with contracted limousine company.
Arranging dinner reservations and tickets for major events.
Ensuring the proactive building of guest history and preferences.
Providing guidance and feedback to team members, setting performance standards, monitoring performance and carrying out appraisals.
Assisted Guest Service and Front Office operations when required.
Managing the hotel’s airport Welcome Desk to ensure a delightful and seamless arrival experience.
Ensuring the team has an in-depth knowledge of the city’s happenings, events, new dining venues, and are able to confidently provide personalized recommendations to guests.

Managing 1 Supervisor, 5 Front Desk Agents and 2 Lobby Greeters
Managing the day to day Front Desk operations and ensuring the team is providing excellent customer service.
Ensuring a delightful and seamless arrival and departure experience.
Interacting with all guests and taking action to resolve all problems and maintain a high level of guest satisfaction and quality.
Processing guest accounts and charges.
Ensuring an accurate communication of information and guest requests to team members and other departments.
Ensuring the team is well trained to deliver consistent personalised service to guests and ensure effective communication within departments.
Managing room allocation in liaison with housekeeping to ensure all guest requests are effectively conveyed.
Personally welcoming VIP guests and ensuring they have a comfortable stay.
As Night Manager, supervised the Front Office and other operational areas efficiently, while ensuring a profitable overnight shift, and that Hotel guests receive an optimum level of service and care.