FGA (Fire & General Accident) Underwriter-Assistant
The Oriental Insurance Company Ltd. (Al Mulla Group)
Total years of experience :8 years, 2 Months
Responsible for managing the day-to-day underwriting after complete the assessment of the possible risk process and determining insurance policy terms and conditions.
Underwriting of business proposals, finalizing of cover with rates, terms, limitations, exclusions & conditions.
Following up on all documentation from the client prior to the issuance of the policy.
Issuance of insurance policies, certificates, quotations, endorsements/renewal policies & notices.
Handling queries raised by clients/brokers/reinsurers about policy.
Negotiate with Reinsurers/Insurance companies for RI placement.
Preparing R/I Outward & Inwards slips & closings.
Preparing monthly business reports & GUC report for Oriental Insurance Head Office quarterly/yearly.
Coordinating with internal team related to new claim intimation.
Enhancement of the software related to premium/policy wordings/drafts, etc.
Liaising with Finance team for verification of the credit history of existing clients.
Assisting the Finance team in the reconciliation of the statement of accounts for other insurance companies.
Underwriting of new marine business proposals, finalizing of cover with rates, terms, limitations, exclusions & conditions.
Issuance of marine insurance policies, certificates, quotations, endorsements/renewal policies & notices.
Coordinating with bank for delivering the insurance policies/certificates against Letter of Credit (L/C) and recommend corrections in the L/C if required.
Handling queries raised by client/brokers/banks about policy.
Coordinating with internal team related to new claim intimation.
Assisting Finance team for reconciliation of the statement of accounts for other insurance companies.
• Brainstorming and developing ideas for creative marketing campaigns.
• Research and develop successful marketing plans focused on direct sales and promotions.
• Interacting closely with the clients to understand the requirement to build and develop customer relationship.
• Responsible for organizing events such as conferences, seminars and exhibitions to promote health and
insurance products at client location.
• Assist client’s queries about policies coverages, renewals & claims settlement.
• Coordinating between insurance companies and clients for policies renewals and claims settlement.
• Processing client’s requests which include providing quotation for policies, setting up/drafting of policies &
providing final documentation/debit notes and commission advices to the client.
• CD Balance monitoring, Analyzing Policy and Claims Data and generate reports.
• Handling queries raised by Insurance company and Underwrites.
• Was part of Global Policy System & Global Benefits Solution portal - Business software developed by the
inhouse development team for policy booking, claims reporting, revenue booking and report generation.
• Organizing monthly training through WebEx for all the user about the new features and improvement in the
GBS and GPS software.
• Testing the user interface for GBS and GPS portal to find errors, bugs and suggest improvements in the
software.
• Provided training to the entire branch of Vadodara and Ahmedabad about the GPS portal through personal
visit.
• Resolving the employee queries through WebEx about GBS portal.
• Collecting employee’s data (Dependents to be covered) on behalf of client through our GBS portal and sharing
it with Insurance company and TPA for policy issuance.
• Coordinating with Third Party Administration for Integration of GBS portal for Claims, Hospital List & E-cards.
• Resolving client queries and complaints through telephonic conversation & personal visits.
• Participating in Daily Team Huddles, to make sure new Ideas are learned and shared across the team.ok
• Maintaining social media presence across all digital channels such as Twitter, Facebook, Instagram, LinkedIn.
• Coordinating with copy writers and designers to ensure content is informative and appealing.
• Developing ideas for advertising & promotional campaigns on social media.
• Collaborate with Marketing, Sales and Product Development Teams.
• Measure impact on a regular basis and ensure course correction based on the success indicators.
• Liaise with all levels of management throughout the business, including clients and tenants.
• Respond positively to any new initiatives that are brought into practice making sure they easily become part
of the customer experience service delivery.
• To monitor all potential claims ensuring minimal financial impact to the branch and company.
• Obtain approval for compensation payments and ensure all parties are kept informed.
• Preparing weekly and monthly MIS reports for leads generated, complaints handled and queries resolved.
• Responsible for getting addressed Social Media Query, Request and Complaints for the bank.
• Was the main point of contact, liaising with operational colleagues ensuring that customer and tenants are
kept fully informed of progress at all times.
• Handle queries and feedback about the IndusMobile application in Google Playstore and Appstore.
• Analyze the feedback and bugs related to IndusMobile application and forward it to the development team
for enhancement.
• Reporting bugs and suggesting improvement for software (Talisma) to make it more user friendly.
• Creating new tagging in Talisma Software about the various complaint and feedback in order to get the MIS
report.
Participated as Student Organizer in the National conference.
• Adjudged as the Most Innovative Student in BMS Section for Academic Year 2014-15. • Awarded as Best Technical for academic year 2013-2014. • Head of IT Committee 2014-2015 for Kiran & Mirage.