Senior Business Analyst
Fadel
Total years of experience :9 years, 4 Months
-gather client's requirement.
-provide consultancy and map out current and future business operational flows.
-write full spec design document
-train stakeholders.
-conduct meetings, CRPs, UATs, and support clients through the whole lifecycle of a project
Client Contact & Onsite Support (CVS/Caremark - Rhode Island, USA)
-Off-shore on-site support and consultancy.
-Presenting the tool, the application architecture, and functionalities to business users.
-Supporting the IS staff and the Business users.
Project Coordinator (CVS/Caremark - Rhode Island, USA)
-Managing a team of eight members.
-Leading, managing, and organizing all the processes of qualification, certification and delivery.
-Evaluating and reporting feedbacks on the work performance, project status and life cycle of the product to the project director and upper management.
-Interpreting and coordinating different tasks between Data Modeling, Integration, Development and the Business Analyst teams.
-Writing and validating detailed application specifications.
Business Analyst (Target - Minneapolis, USA)
-Conducting Gap/Fit analysis workshops.
-Conducting presentations to Business & Technical users
-Gathering, refining, and documenting business requirements.
-Writing Test Cases and User Guides
Qualifier & Offsite Support (Canadian Tire - Toronto, Canada)
-Quality assurance.
-Bugs and deficiencies management.
Trainer (STI - Soft Solutions Training Institute)
-Conducting presentations, and training sessions for partners and new comers
-Call center operator.
-Application quality control.
-Research and development.
-Financial market analysis.
-Financial consultancy.
Tasks and responsibilities:
-Marketing team assistant in a back-to-school advertising campaign.
- Field work, Human Recourse consultant assistant.
- Field work, office work, Operation manager assistant.
Tasks and responsibilities:
-Data entry.
-Field work (inventory count).
-Budget planning assistant.
Incomplete
B.A. in Business Management Degree -Senior project "Psychological contract and its relation with OCB and WDB"
High School Diploma; -Distinction degree in philosohy and literature