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تم إلغاء حظر المستخدم بنجاح
مازن الدقاق, Talent Development Manager

مازن الدقاق

Talent Development Manager·Saudi Airlines Catering Company (CATRION):

المملكة العربية السعودية

ماجستير, Business Administration

الخبرة العملية

مجموع سنوات الخبرة: 21 سنوات, 4 أشهر

Talent Development Manager

يناير 2016 - يناير 2025

Saudi Airlines Catering Company (CATRION):

جدة، المملكة العربية السعودية

يناير 2016 - يناير 2025

- Developed a comprehensive L&D strategy aligned with corporate goals, translating business priorities into learning outcomes and measurable KPIs.
- Conducted systematic training needs analysis across departments, created tailored IDPs, and implemented a structured budget to support high-impact TD.
- Produced data-driven analytics and evaluation reports that informed strategic decisions and enhanced overall training effectiveness and ROI.
- Collaborated closely with Quality, Safety, and Ground Operations leaders to ensure all training initiatives met GACA regulatory and compliance standards.
- Delivered English for Cabin Crew and English for Hospitality Courses at the Faculty of Tourism in KAU, preparing prospective graduates for careers with SAUDIA Airlines as part of the airline’s CSR initiatives.
- Lead cross-departmental Projects:
- Airport Lounges Service Excellence
- IATA Center of Excellence for Training
- Executive and Leadership training program

مجال الشركة:
المطاعم وخدمات الطعام

Dept. Coordinator & English Arts Teacher

سبتمبر 2009 - يونيو 2016

Dar Al Fikr Schools

جدة، المملكة العربية السعودية

سبتمبر 2009 - يونيو 2016

Teaching:

Teaching English language arts alnong with training students to take internationally recognized English tests: TOEFL, IELTS, & other Cambridge ESOL tests self-confidently.

Coordination:

Planing and ensuring all resources: teachers, books, rooms, equipment, activities, etc. are all complete and within the budget allocated to the dept.

Working closely with school principals and dept heads for international accreditation (advancED.) and ensure that the awarded accreditation is maintained and abided by at all levels.

Ensuring the day-to- day delivery of the English program meets the school’s policy guidelines and procedures.


The school is also a permanent, active member in Tamam Project led by the American University in Beirut in cooperation with pioneering educational Arab institutions, schools, and universities. Moreover, it has been one of the most dynamic hosts for Saudi gifted students, who are sponsored by Mawhib Est, since 2009.

The school staff attend professional development programmes and participate in various world competitions: Connecting classrooms, Robots League, the Ministry Best Teachers, etc.

مجال الشركة:
التعليم الابتدائي والإعدادي والثانوي
الدور الوظيفي:
التدريس والشؤون الأكاديمية

English Language Teacher

سبتمبر 2003 - يوليو 2009

Riyadh Najed Schools

الرياض، المملكة العربية السعودية

سبتمبر 2003 - يوليو 2009

Main duty: English language teacher

Extra duties: English club coordinator

مجال الشركة:
التعليم الابتدائي والإعدادي والثانوي
الدور الوظيفي:
التدريس والشؤون الأكاديمية

التعليم

Liverpool John Moores University

أكتوبر 2025

أكتوبر 2025

ماجستير، Business Administration

بريطانيا العظمى

A part-time, applied MBA program focused on strategic leadership, innovation, and operational excellence. Covered key areas including strategy development, financial decision-making, change management, entrepreneurship, systems thinking, global leadership, digital business transformation, and sustainable business practices.

University of Birmingham

أغسطس 2014

أغسطس 2014

ماجستير، Applied Linguistics

المملكة المتحدة

The program aims at developing research skills which lead to practical understanding of a range of models for the description and analysis of spoken and written language. It also raises awareness of the dynamics of language use. The program is highly reputed and recognized by international bodies.

International Teaching and Training Centre

أغسطس 2011

أغسطس 2011

دبلوم، Certification, Teaching English to Adults (CELTA)

بريطانيا العظمى

The Cambridge CELTA (Certificate in Teaching English to Adults) at the ITTC in Bournemouth is a four-week intensive international TEFL training and certification program. Its four modules provide expert instruction in methodology and language analysis, and include teaching practice with real classes of foreign students. It is based on the Communicative Teaching Approach and on the best of current classroom techniques. Interestingly, it can be adapted to meet the needs of students in many different contexts.

Al-Ba’ath University

يوليو 2003

يوليو 2003

دبلوم عالي، Translation

سوريا

It consists of eight modules taken throughout one academic year. The course aims at improving learner's skills of both “textual” and “consecutive” translation on a wide scale of authentic materials. It also focuses on the differences between English and Arabic from a linguistic perspective.

University of Damascus

أغسطس 2002

أغسطس 2002

بكالوريوس، English language and Literature

سوريا

Skills

Innovative Thinking
Expert
Innovative Thinking
Expert
Teaching
Expert
Teaching
Expert
Administrative Support
Expert
Administrative Support
Expert
INSTRUCTION
Expert
INSTRUCTION
Expert
MENTORING
Expert
MENTORING
Expert
LEADERSHIP
Expert
LEADERSHIP
Expert
Team leadership
Expert
Team leadership
Expert
Training material development
Expert
Training material development
Expert
PROJECT MANAGEMENT
Expert
PROJECT MANAGEMENT
Expert
COACHING
Expert
COACHING
Expert
PROBLEM SOLVING
Expert
PROBLEM SOLVING
Expert
Communication & presentation
Expert
Communication & presentation
Expert
Education Management
Expert
Education Management
Expert
AVIATION
Intermediate
AVIATION
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
DEVELOPING TRAINING MATERIALS
Intermediate
DEVELOPING TRAINING MATERIALS
Intermediate
EMPLOYEE COACHING
Intermediate
EMPLOYEE COACHING
Intermediate
GROWTH MINDEDNESS
Intermediate
GROWTH MINDEDNESS
Intermediate
LEADERSHIP DEVELOPMENT
Intermediate
LEADERSHIP DEVELOPMENT
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
PROJECT MANAGEMENT
Intermediate
PROJECT MANAGEMENT
Intermediate
ROOT CAUSE ANALYSIS
Intermediate
ROOT CAUSE ANALYSIS
Intermediate
TEAM LEADERSHIP
Intermediate
TEAM LEADERSHIP
Intermediate
Innovative Thinking
Expert
Innovative Thinking
Expert
Teaching
Expert
Teaching
Expert
Administrative Support
Expert
Administrative Support
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Training
Expert
Training
Expert
Administration
Expert
Administration
Expert

اللغات

الانجليزية
متمرّس
العربية
اللغة الأم

التدريب و الشهادات

الشهادات
Teams Capacity Building in Edu.
Etiquette and Communication
TRAINAIR PLUS PROGARM- Instructional Competencies
Human Factors for Airport Operations
Train the Trainer Certificate
Root Cause Analysis
Ramp Incidents & Accidents Investigation
Performance Management
Educational Institutions Management
People Cycle for HR- Leadership & Management
SMS Implementation & Control for Airlines
Cambridge CELTA (Certificate in Teaching English to Adults)

التدريب
Eight Habits of Highly Effective People
Al-Rashed Training Center
Oct 2009
Leader & Team Building Challenge
Blackwell UK Adventures
Jun 2012
Leading Education Transformation
The American University of Beirut
Jan 2013
Teams Capacity Building in Edu.
Sultan Qaboos Uni - TAMAM Project
May 2014
Etiquette and Communication
The Protocol School of Washington
Feb 2017
11. Trainer Plus Program- Instructional Competencies
The International Civil Aviation Organization (ICAO)
Nov 2021
Train the Trainer Certificate- IATA
The International Air Transport Association (IATA)
Nov 2022
Root Cause Analysis
SACA- SAUDI ACADEMY FOR CIVIL AVIATION
Dec 2022
Ramp Incidents & Accidents Investigation
The International Air Transport Association (IATA)
Jan 2023
Talent Development Management Certificate
Udemy Inc.
Mar 2023
Emergency Response Plan for Ground OPs
SAUDI ACADEMY FOR CIVIL AVIATION
May 2023
Talent Development & Performance Management
UDEMY Inc
Jun 2023
Educational Institutions Management
UNICAF UNIVERSITY
Aug 2023
People Cycle- Leadership & Management
START REVERSE Firm
Apr 2024
Safety Management System for Airlines
Prince Sultan Aviation Academy
Dec 2024
SMS Implementation & Control- SAUDIA AIRLINES ACADEMY
Saudia Academy
Jan 2025