system admin technical lead
Asset Technology Group
Total years of experience :8 years, 4 Months
Sep 2011 - present
Asset Technology Group, Since 1991, Asset has been dedicated to serve customers from all over the world and a Vision of preserving our Leadership in the MENA (Middle East and North Africa) market.
ASSET is a subsidiary of a major venture capital investment bank, Mansour & El Maghraby Investment & Development Group - one of Egypt's top private sector conglomerates with more than 11, 000 employees and annual turnover exceeding US $ 10 billion
Title: system admin technical lead
Job responsibilities: outsourced to VIS (Vodafone International Services) in Vodafone Egypt involved with GA team (Global Application team) . This team works with Vodafone Group to support AskOnline web application for 6 opcos Italy, Spain, Portugal, Hungary, Ireland and Germany
Projects: Ask Online (UK, Italy, Spain, Portugal, Hungary, Ireland)
Duties: * Working as a part of the team in Vodafone Germany
* Supporting Vodafone OpCos (UK, Portugal, Spain, Italy, Ireland, Hungary) AskOnline Web Application
* Handling application incidents, service requests through Remedy, performing deployments, Troubleshooting Apache Web Server, Weblogic servers, Oracle DB
* Configuration of Apache, Certificates, Frontline Webservers, WebLogic, Weblogic Domains, DB dumps and patches installation
* Fulfilling projects according to due dates (setup new environments -upgrades etc)
Technologies &Tools: * Oracle SQL Developer
* SunOS, GNU/Linux
* Weblogic
* Apache
* DB DML & DDL
Jul 2010 - Aug 2011
VAS (Value Added Services), VAS, a privately held company based in Cairo, Egypt. VAS is the leading storage distributor and integrator in the Egyptian market, and a key local partner of EMC. VAS customers include all of the major actors in the Egyptian telecommunications sector and a strong presence in the Oil & Gas sector.
Title: Senior IT Application support Engineer
Jul 2007 - Jul 2010
Vodafone Egypt, one of the world's leading mobile telecommunication company, it have got operators within 25 countries across Europe, the Middle East, Africa, Asia and the United States. It provides a full range of communication services, including voice and data
Department: Data Center.
Title: Senior IT Support Engineer.
Job responsibilities:
* BSCS Billing System Responsibilities: o Managing All Rating Processes for BSCS system to handle a huge number of CDRs especially in the time of promotions/downtimes without impacting data availability/accuracy.
o Perform rating weekly Maintenance.
o Managing Roaming Process End to End ( i.e. TAP OUT Creation, TAP IN Processing, Managing Roaming Invoices Generation for our roaming partner, )
o Contact with the Clearing House to get daily RAP IN and Missing files.
o Managing payment Process.
o Managing Recurring Billing Cycle process every month to generate customer invoices on including Control Group process and Actual Billing process and Actual printing Engine, . In addition to DOC1 process
o Contact with Printing Facilities to ensure delivering Customer invoices within SLA.
* DWH System Responsibilities: o Managing All DWH Jobs using AJS (Automatic Job Scheduler)
o Monitoring All Production Jobs using Data Stage Application to ensure delivering all Business reports to business users and top managements.
o Perform DWH Server maintenance.
* Internet and POS System Responsibilities: o Managing Internet Payments files.
o Managing Internet Printing Engine.
o Perform Visa Application Server maintenance.
* Managing loyalty Process.
* Monitoring file systems size, using HP open view.
* Monitoring performance for all production servers.
* Managing /Monitoring IVR, using EXCEED.
* Identifying system malfunctions and report them to the shift supervisor
* Interpret consoles messages from system s/w or app programs.
* Managing Daily/Weekly/Monthly Critical system Backups using STK backups and VERITAS NETBACKUP.
* Carrying out all production and development backups under UNIX platform.
Aug 2006 - Jun 2007
EISA (Egyptian Insurance Supervisory Authority), an independent body and corporate subordinate to the Ministry of Investment with its headquarters in Cairo. It has the competence to supervise and control the insurance activity in Egypt whether at the establishment, during transaction or at the termination of the business.
Department: IT.
Title: Help Desk Engineer.
Job responsibilities:
* Network administration.
* Troubleshooting PCs and network problems.
Jul 2000 - Sep 2000
Khalda Petroleum Company, an Egyptian petroleum company
Department: IT.
Title: Network Engineer Trainee.