Mazen Zein El Dine

• Directed operations across 14 branches, ensuring consistent service, branding, and customer experience, while monitoring
performance.
• Analyzed sales and financial data, streamlined workflows, and implemented strategies to boost profits, reduce costs, and improve the
profits and loss (P&L).
• Recruited, trained, and led branch staff, fostering a performance-driven culture and improving retention.
• Managed inventory, stock transfers, and supplier relationships to maintain availability and negotiate favorable terms.
• Implemented standard procedures and coordinated marketing campaigns, increasing efficiency, compliance, and in-store sales.
• Resolved customer escalations, ensured high satisfaction, and reported performance, staffing needs, and market trends to senior
management.

• Led fiber optic installation projects, overseeing the setup and maintenance for residential and business clients.
• Supervised installation and testing of fiber optic connections from base stations to customer locations, prioritizing high standards of
performance.
• Configured and managed routers remotely optimizing network functionality.
• Employed network management tools, for proactive device monitoring and troubleshooting.
• Communicated system faults and maintenance requirements to enhance operational efficiency.
• Managed budget planning and expense control and coordinated weekly customer payment collections.

• Installed and configured routers, modems and cabling in residential and commercial environments.
• Diagnosed and resolved customer connectivity issues, including hardware faults and network disruptions.
• Provided on-site technical support and customer service to enhance satisfaction and reliability.

• Managed sales operations for Ted Baker in ABC Achrafieh and ABC Dbayeh.
• Provided insights on sales performance and customer preferences to optimize strategies and meet sales targets.
• Monitored inventory levels and coordinated with management to ensure timely stock replenishment, maintaining stock availability.
• Delivered excellent customer service, assisting clients with product selection and inquiries.

• Oversaw sales for five luxury brands at Harvey Nichols, focusing on premium service and brand image.
• Applied targeted sales strategies, boosting sales by 70% in three underperforming brands.
• Managed stock orders and inventory to ensure product availability and reduce shortages.
• Built customer relationships through product knowledge and loyalty-building interactions.

• Acted as a driver for missions, ensuring timely transport of personnel and supplies to various locations.
• Trained other volunteers on safe and efficient driving practices for Red Cross vehicles.
• Monitored Red Cross vehicles to ensure they are unharmed, ensuring readiness for emergency responses.
• Collaborated with maintenance teams to identify and address vehicle issues, to ensure safety and efficiency.
• Prepared meals for volunteers and team members during operations, fostering a supportive environment.

• Provided emergency medical care and support during crises, ensuring timely response and patient transport.
• Coordinated training sessions for volunteers on emergency response protocols and managed logistics to maintain operational
readiness.

• Provided excellent customer service, fostering client relationships and compiling sales reports to track performance.

Recruited financial supporters by promoting the mission and enhancing donor engagement.