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تم إلغاء حظر المستخدم بنجاح
مازن حمدان, E-commerce and Fulfilment Operations Manager

مازن حمدان

E-commerce and Fulfilment Operations Manager·Awen Fulfilment Center

الإمارات العربية المتحدة

بكالوريوس, Business Administration - System

الخبرة العملية

مجموع سنوات الخبرة: 18 سنوات, 5 أشهر

E-commerce and Fulfilment Operations Manager

يناير 2022 - أكتوبر 2024

Awen Fulfilment Center

الشارقة، الإمارات العربية المتحدة

يناير 2022 - أكتوبر 2024

• Led the enhancement of e-commerce operations, ensuring seamless inventory management and
customer delivery processes, successfully tripling annual sales revenue.
• Managed key supplier relationships and internal stakeholders, negotiating contracts that
maintained 100% retention and satisfaction, and ensuring alignment with strategic operational
goals.
• Successfully managed the implementation of a new ERP system, enhancing data accuracy and
operational speed, and supporting real-time decision-making in e-commerce operations.
مجال الشركة:
التوزيع والخدمات اللوجستية وسلسلة التوريد

Logistics and Warehouse Manager

أبريل 2017 - أغسطس 2021

Poultec SARL - Group De Ceuster

بيروت، لبنان

أبريل 2017 - أغسطس 2021

- Operated 4 floors-4000 m2 warehouse with 15000 different SKUs valued more than 70 million dollars.
- Implemented inventory control strategies including robust cycle counting, dynamic labeling system and correction in floor operation which improved inventory accuracy from 85% to 99%.
- Restructured the warehouse design which improved usage of space and optimized efficiency, as a result, tripled order processing.
- Established effective coordination of complex projects with 15 technicians and engineers which ensured on-time and under budget delivery and achieved high level of customer satisfaction.
- Developed a tool on Microsoft Excel that supplemented the inventory management system in verifying stock count, investigating discrepancies, and tracking the use of supplies, as a result, decreased correlated issues.
مجال الشركة:
التوزيع والخدمات اللوجستية وسلسلة التوريد
الدور الوظيفي:
النقل والخدمات اللوجستية

Stock Controller

مارس 2016 - مارس 2017

Debbane Saikali Group

بيروت، لبنان

مارس 2016 - مارس 2017

• Managed the inventory for 20 production plants and warehouses, ensuring accuracy and resolving
discrepancies.
• Maintained reports of consumption rate, characteristics of items in storage, and current market
conditions which kept inventory at sufficient high level to perform uninterrupted production
process and sales activities.
• Performed internal audits which secured proper segregation of duties, efficient implementation
of procedures and quality control.
مجال الشركة:
الزراعة وإنتاج المحاصيل
الدور الوظيفي:
الإدارة

Stock control and Warehouse Manager

يناير 2013 - يناير 2016

Moustache Group

بيروت، لبنان

يناير 2013 - يناير 2016

- Developed a warehouse move plan and successfully merged two warehouses’ stocks and teams into one workable unit operating in accordance with ISO standards for warehousing, storage, and distribution.
- Managed 2 floors-8000 m2 warehouse, applying procedures that ensured safety, security and efficiency and maintained the inventory accuracy up to 99.9%.
- Lead a team of 2 supervisors, 1 coordinator and 22 full-time associates and provided performance reports.
- Established effective interdepartmental coordination across 18 branches which resulted in increasing distribution efficiency and customer satisfaction.
- Elaborated sales data analysis reports that informed the discount rate operation at seasonal sales period and the evaluation of the target of each store.
مجال الشركة:
البيع بالتجزئة وبالجملة
الدور الوظيفي:
النقل والخدمات اللوجستية

Receiving Supervisor

يناير 2011 - يناير 2013

The Sultan Center

بيروت، لبنان

يناير 2011 - يناير 2013

• Supervised, coordinated, and assisted in activities related to the unloading, storage, and transport
of materials and FMCG.
مجال الشركة:
البيع بالتجزئة وبالجملة
الدور الوظيفي:
إدارية

Receiving Import Supervisor

مارس 2009 - يناير 2011

Spinneys Group

بيروت، لبنان

مارس 2009 - يناير 2011

- Oversaw incoming shipping activities to ensure accuracy, completeness, and conditions of the shipment.
- Supervised and coordinated operations regarding the receiving, unloading, quality assurance, storage, and distribution of items.
- Ensured handling of required import documents and record-keeping procedures.
مجال الشركة:
السلع الاستهلاكية سريعة التداول
الدور الوظيفي:
المشتريات

Insurance Sales Representative

يناير 2006 - يناير 2011

Victoire Insurance Company S.A.L

بيروت، لبنان

يناير 2006 - يناير 2011

• Analyzed insurance policies and communicated them in an understandable form to anticipate
customer needs.
• Developed marketing strategies, expanding the client network.
مجال الشركة:
التأمين

التعليم

Arab Open University

يناير 2011

يناير 2011

بكالوريوس، Business Administration - System

لبنان

Skills

Leadership
Expert
Leadership
Expert
Data Analysis
Expert
Data Analysis
Expert
Logistics
Expert
Logistics
Expert
Inventory Management
Expert
Inventory Management
Expert
Supply Chain Management
Expert
Supply Chain Management
Expert
Warehousing
Expert
Warehousing
Expert
B2B eCommerce
Expert
B2B eCommerce
Expert
Inventory Control
Expert
Inventory Control
Expert
OPERATIONS MANAGEMENT
Expert
OPERATIONS MANAGEMENT
Expert
E COMMERCE
Expert
E COMMERCE
Expert
STRATEGIC LEADERSHIP
Intermediate
STRATEGIC LEADERSHIP
Intermediate
OPERATIONS
Expert
OPERATIONS
Expert
SALES
Intermediate
SALES
Intermediate
ENTERPRISE RESOURCE PLANNING
Intermediate
ENTERPRISE RESOURCE PLANNING
Intermediate
LOGISTICS
Expert
LOGISTICS
Expert
SUPPLY CHAIN OPTIMIZATION
Expert
SUPPLY CHAIN OPTIMIZATION
Expert
CUSTOMER SATISFACTION
Expert
CUSTOMER SATISFACTION
Expert
DELIVERY
Expert
DELIVERY
Expert
MICROSOFT EXCEL
Expert
MICROSOFT EXCEL
Expert
QUALITY CONTROL
Expert
QUALITY CONTROL
Expert
CUSTOMER RELATIONS
Expert
CUSTOMER RELATIONS
Expert
DISPATCHING
Expert
DISPATCHING
Expert
INSURANCE
Expert
INSURANCE
Expert
ISO
Expert
ISO
Expert
Supply Chain Management
Expert
Supply Chain Management
Expert
Inventory Management
Expert
Inventory Management
Expert
Logistics Management
Expert
Logistics Management
Expert
Warehouse Management
Expert
Warehouse Management
Expert
Customer Service
Expert
Customer Service
Expert
Operation
Expert
Operation
Expert
Management
Expert
Management
Expert
Administration
Expert
Administration
Expert
Business Development
Expert
Business Development
Expert
Project Management
Expert
Project Management
Expert
Negotiation
Expert
Negotiation
Expert
SAP
Expert
SAP
Expert
Supply Chain
Expert
Supply Chain
Expert

حسابات مواقع التواصل الاجتماعي

الموقع الشخصي
الموقع الشخصي
linkedin.com/in/mazen-hamdan
انستغرام
انستغرام
instagram.com/mazen.s.hamdan

اللغات

العربية

متمرّس

الانجليزية

متمرّس

الفرنسية

متمرّس

التدريب و الشهادات

الشهادات
Retail Digital Supply Chain
عرض الشهادات
التدريب
Microsoft Office
CIS College
Accounting
CIS College

الهوايات والاهتمامات

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