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Mazhar Ul Islam Hashmi hashmi, Sr Executive Projects & BPO Services

Mazhar Ul Islam Hashmi hashmi

Sr Executive Projects & BPO Services·ZONG

Pakistan

Master's degree, Business And Marketing

Work experience

Total years of experience: 16 years, 11 months

Sr Executive Projects & BPO Services

August 2020 - Present

ZONG

Islamabad, Pakistan

August 2020 - Present

- Spearheaded functional setup of Projects and BPO services, ensuring
timely completion.
- Developed dashboards and presentations for management review
using Microsoft Office, E-Draw Max, and MS Visio.
- Pioneered business development strategies, expanding value services
for corporate clients.
- Established call centers, managing local and international helpline
services.
- Acquired and managed BPO projects, including Contact Centers and
Customer Satisfaction Surveys
Company industry:
Telecommunications
Job role:
Customer Service and Call Center

Sr Executive Systems & Processes

September 2018 - August 2020

ZONG

Islamabad, Pakistan

September 2018 - August 2020

- Led Communication team, optimizing internal communication of
products, services, and promotions.
- Re-engineered Customer Care Operational Processes for enhanced
efficiency and customer experience.
- Oversaw operational support and developed alternate channels for
resource utilization.
- Managed projects, interpreting requirements, and executing
deployments following BPR/Six Sigma guidelines.
Company industry:
Telecommunications
Job role:
Customer Service and Call Center

Executive Digital Marketing

June 2015 - August 2018

ZONG

Islamabad, Pakistan

June 2015 - August 2018

- Managed Digital Marketing budgeting, vendor payments, and media
planning.
- Coordinated contract documentation with Legal, Finance, and
Procurement.
- Led Ecommerce Platform expansion, generating revenue through
Online Shop and Online Recharge.
- Developed and executed Digital Media Plans, Approvals, PR/PO
processing.
Company industry:
Telecommunications
Job role:
Customer Service and Call Center

Executive Customer Experience Management

June 2014 - May 2015

ZONG

Islamabad, Pakistan

June 2014 - May 2015

- Benchmarked ZONG experience nodes, developed diagnostic
templates.
- Executed testing based on product/service launches, providing
actionable insights.
- Coordinated with stakeholders, enhancing commercial and technical
departments.
Company industry:
Telecommunications
Job role:
Customer Service and Call Center

Team Leader - Contact Center

August 2009 - June 2014

ZONG

Islamabad, Pakistan

August 2009 - June 2014

- Managed a team of 30 Customer Service Representatives, achieving
service levels and KPIs.
- Facilitated interdivisional coordination for effective issue resolution.
- Led people management, training, and compiled comprehensive
performance reports
Company industry:
Telecommunications
Job role:
Customer Service and Call Center

Education

The University Of Lahore

January 2015

January 2015

Master's degree, Business And Marketing

Pakistan

Skills

Promotions

Expert

KPI

Expert

Queries

Expert

Accounting

Expert

COM

Expert

NODES (NETWORKING)

Expert

CALL CENTERS

Expert

BUDGETING

Expert

BUSINESS DEVELOPMENT

Expert

DIGITAL MEDIA

Expert

COMMUNICATIONS

Expert

CUSTOMER SATISFACTION

Expert

MANAGEMENT

Expert

MICROSOFT OFFICE

Expert

PRESENTATIONS

Expert

Promotions

Expert

KPI

Expert

Queries

Expert

Accounting

Expert

COM

Expert

Languages

Punjabi

Expert

Urdu

Expert

English

Expert

Training and Certifications

Certifications
Procurement Policy Certification
Oct 2017
Fundamentals of Digital Marketing
Apr 2020
Training
Project Management
ZONG
Oct 2018
Lean Six Sigma
ZONG
Aug 2013
Effective Presentation Skills
ZONG
Mar 2013
Digital Marketing Strategy Workshop
Training Experts International (PVT) Ltd
Sep 2017
Making an Impact
Learning Minds Group
Oct 2011