Project Planning & Governance Specialist Manager
Mobily Etihad Etisalat
مجموع سنوات الخبرة :18 years, 6 أشهر
• Delivered 95% of PMO KPIs by leading the project Control team in 2019.
• Optimized project progress information sharing 97% by managing project Dashboard.
• Created and implemented E2E processes to improve project implementation delivery.
• Shared project data analysis with top management and supported in taking corrective actions.
• Boost project and vendor's performance by applying Earn Value Management.
• Mitigated 90% of risks by managing Risk Register and Risk Response Plan.
• Held periodic meetings with management and reflected the achievements, gaps, and risk.
• Improved project closure accuracy and information sharing with Finance department by 98%.
• Kept an eye on the alignment of project's implementation and the company strategy by following key strategic projects within the technology department and reported to Enterprise PMO.
• Assured project documentation management is in place.
• Advanced PMO objectives 98% by defining processes and workflows.
• Slashed project risk 95 % by managing project risk while ensuring the execution of the project.
• Obtained 100% of project information availability by managing Dashboard updates.
• Nailed down delivery dates by working closely with Regional directors.
• Analyzed and ensured the project aligned with its Scope, Schedule, Cost.
• Facilitated project information availability by reporting project status to the management team.
• Improved corrective action decisions by reporting the gap between project progress and project baselines.
• Provided coordination, and supported PMO's key activities such as delivering project objectives, managing scope, time, and cost along with human resources utilization.
• Evaluated current processes to develop improvement plans.
• Applied best practices and standards approach to project management.
• Achieved 100% of the accuracy and quality of work performed by the assigned maintenance team in installation, troubleshooting, and repairing different system equipment.
• Determined a suitable methodology for problem resolution.
• Managed project team assignment, human resource scheduling, and Project Finance.
• Managed project information collection and facilitated project information access.
• Achieved 100% of customer satisfaction by achieving 98% of agreed SLAs and KPIs.
• Managed MS contract and achieved 98% of its targets.
• Provided management for 40 internal personnel.
• Secured 98% of customer's expectations by organized the work within the NOC and fulfilled the targets.
• Improved network processes 99% by implementing (Fault, Problem, Change) Management and Continual Service Improvement Processes.
• Secured customer satisfaction to Network Performance by managed the meetings and outlined achievements and considered their requirements.
• Achieved 100% of NOC PPP (Policy, Processes & Procedure) updates and improved NOC objectives.
• Achieved 95% of network stability by planning and supervising routines preventive maintenance work.
• Assured the best reporting mechanism to the customer by knowing each department’s specific requirements.
• Confirmed the operated network met the agreed KPI's and SLA by ensuring continual service improvement.
• Minimized network outage by being accessible 24 x 7 and reacted to critical network faults.
• Led the NSS team to achieve 98% operational objectives of the plan.
• Achieved 98% of network stability by performing routines preventive maintenance for MSC and MGWs and other network elements.
• Attained 100% acceptance in MSC and MGW expansions acceptance tests.
• Supported Algeria Tel - NGN project installation and configuration (Algiers, Algeria).
• Supported Orasscom Telecomm - MSC project installation (Oran, Algeria).
• Installed and configured the first NGN network in Sudan for "Sudatel Telecommunication Company".
• Configured and commissioned 2 Soft switch, 4 MGW, and 2 Signalling Gateways and VoIP phones.
• Achieved 100% of the interconnection between the Soft switch and Siemens PSTN.
• Achieved 98% KPI of network availability by installed and configured Network Management System.
• Supported MENA projects by working as NGN-TAC engineer at Huawei regional office, Egypt.
Bachelor of Science (Honours) in Engineering Technology, Second Class, Division Two