Bank teller
BNMB Blue Nile Mashreq Bank
Total years of experience :5 years, 4 Months
Country: Sudan
• Processed transactions for customers, including check cashing, deposits, withdrawals, transfers, loan payments, cashiers checks, and account openings/closures, with an average of 50 transactions per day.
• Conducted accurate and timely reconciliation of cash drawers, consistently achieving zero discrepancies at the end of each shift. Counted and packaged coins and currency, ensuring compliance with banking regulations.
• Maintained meticulous records of transactional information and special requests, utilizing a digital tracking system and achieving a 100% accuracy rate.
• Proactively identified customer needs, provided comprehensive information on new products and services, and successfully directed an average of 10 customers per day to branch representatives.
• Delivered exceptional customer service, resolving concerns and inquiries promptly and with a positive attitude, resulting in a customer satisfaction rating of 95%.
• Cultivated a culture of outstanding customer service, leading to increased customer loyalty and positive feedback.
• Consistently surpassed sales goals, achieving a quarterly sales increase of 6% or more by actively identifying customer needs and making efective referrals for financial products and services.
• Assisted the assistant manager with administrative tasks, demonstrating strong organizational and multitasking abilities.
• Mentored and coached new bank tellers, resulting in their successful integration into the team and improved overall performance.