محمد Aftab Alam

Responsiblities
Provided technical support and resolved incidents via ServiceNow
within SLA.
Managed user accounts, permissions, and group policies in Active
Directory.
Handled O365 support - mailbox management, password reset,
license assignment.
Performed system monitoring and troubleshooting of Windows
servers.
Coordinated with L2/L3 teams for escalated issues.
Exposure to Linux server commands and basic administration
(self-learning initiative).

1. Installed, configured, and managed Windows Servers.
Managed Active Directory, DNS, DHCP, Group Policies
for enterprise users.
Implemented server patching, backup, and restoration
procedures.
Troubleshot system performance issues and prepared daily
server health reports.
Worked on user access management and security
compliance

.Logging in to server and checking the status of antivirus
upgradation
. excel sheet works

Handling networking issue related to local pc .
Connection issue between local pc to server
Handling client citrix issue if users are not able to access to server
Resolving URL issue which is not running.
Resolving port down issue, if port is disabled
Resolving client outlook issue.
Handling issue like creating profile user and deleting profile
We are using mdt process for formating from server
Resolving any issue related to outlook configuration
Resolving sccm issue and antivirus issue.
Handling like whitlisting MAC id.
We have admin right to give access in enterprise network to any users.
We are able to password reset of users
Ticket management and focusing on near sla ticket.
Resolve issue by taking remote access if system is in enterprise domain
Deploying security patches like fireeye, edlp and Qualysys .
deploying antivirus in system
Handling Checkpoint endpoint security vpn issue
I recive some international client call to resolve thier issue
I have experience with international voice call also, it means i have to take
call of users and need to troubleshoot the issue.

Handled desktop/server support, ticket resolution, and user management.