Md Farhad إسلام

• Provide L1 & L2 technical support.
• Monitor network performance and service availability.
• Troubleshoot LAN/WAN connectivity issues.
• Manage network devices, servers, CCTV, and access control systems.
• Handle incident response and ticket management.
• Support IT infrastructure operations and maintenance.

• Provided hardware and network support at client sites.
• Installed and configured network devices.
• Assisted senior engineers in infrastructure operations.
• Supported troubleshooting and maintenance activities.
• Previous NOC & ISP Experience
• Network monitoring and incident handling.
• Customer support and service assurance.
• Network troubleshooting and escalation management.
• Maintaining network uptime and service quality.