Md Feroz Shahab

Key Responsibilities:
• Managing a dispute resolution & Invoice Adjustment team of 12 FTE for OTC customer (Both B2B and B2C) customers.
• Operational Excellence: Designed and implemented operational and quality excellence matrices, including: SLA framing, Productivity tracking, Capacity utilization matrix, Change management, Escalation systems, SIPOC
• Leading Quality calibration calls along with Root Cause Analysis (RCA), Control charts, Failure Modes and Effects Analysis (FMEA)
• Performing quarterly appraisal, monthly one on one and publishing score card for the team.
• Keeping eye on team performance and providing Productivity benefits by releasing FTE after increasing the efficiency of the team.
• Coordinating and discussing the process steps with Automation team on Automate about 50 % of the manual involvement in the process.
• Motivating team for more and more process improvement ideas in collaboration with automation team.

Key responsibilities in this role:

• Managing a team of 7 members engaged in performing Reporting and Customer Reconciliation for Order to cash (OTC) domain.
• Taking care of all Accounts Receivable related reporting for EMEA region of JCI.
• Performing Factoring process for Europe region.
• Coordinating with other OTC teams like Credit Management, Master Data and Cash App team for smooth processing of activities.
• Validation and preparation of AR Aging, AR advances, Cash Collected report using Power BI extract

Key responsibilities in latest engagement (Tata Steel India) at TCS :

• Managing a team of 6 members engaged in performing Master Data, Billing, Report and Customer Reconciliation for Order to Cash (OTC) team.
• Creation and governance of Customer Master Data in SAP.
• Creation of Customer virtual bank account in coordination with the bank for direct payment posting customer account in SAP.
• Asserting the creditworthiness of the customer through internal sources.
• Monitoring the transactions of the existing customer to ensure continued creditworthiness.
• Making a required changes in the credit limit (increase / reduce) and customer categories (safe/unsafe) based on the open item report and payment history details of the customer received from the AR team. (FD32)
• Performing service billing for different services provided by the company to Internal Departments, with in Tata Group and External customers with different rates.
• Collection and validation of Bank Guarantees provided by the customers.
• Issuing Performance Guarantees to external customers.
• Accounting for Security deposit issues and collected along with the refund these security deposits.
• Bills of Exchange (BOE) creation along with Letter of Credit Validation.
• Performing Price difference reconciliation and Rebate Reconciliation for different customers and creating Debit & Credit Notes accordingly.
• Raising Debit and credit notes for different types of Discounts & schemes provided to customers.
• Calculating and posting entries in SAP for Interest on Overdue (IOD) and Early Payment Discount (EPD).
• Discounting of Invoices from the bank - Either customer line of credit of Tata Steel line of credit.
• Reconciling and posting for EOD Bank Sweep entry in order to move all the balance from Dummy bank GL to main bank GL.
• Reconciliation of Tax deducted at source (TDS) and Tax collected at source postings and filing return accordingly to the Govt.
• Posting provisional entries mainly for open rebates, and sales agent commissions.
• Performing sales reversal entries (For stock in transits).
• Working and providing necessary backups to Auditor during Audit trials.
• Performing Sub ledger closing activity (Sales regrouping, Sales reconciliation with different modules).
• Posting entries in the books for cheque dishonored and customer refunds.
• Performing Money Receipt creation and customer setoff for Scrap and Auction sales for OTC customers.
• Preparing and publishing Debtor aging report, irregular balances
• Preparing and publishing Management reporting (Collection report, Rebate report, Turnover report, liabilities reports, customer risk report) for OTC domain.

Attainments: -
• Successfully done the Transition for Tata Steel Order to Cash (OTC) India along with the team from 8 different locations to one Tata Steel Shared Service center created at Kolkata
• Streamline all the activities and eliminated variance that occurred at different locations within the organization.

Key responsibilities in previous engagement at TCS (Fairfax Media - Australia) :
• Performing Cash Receipting in customer ac against all the payments made by the customers at different Front counters in a different location in Australia for Fairfax Media.
• Working on multiple customer queries regarding their account including missing payment requests, payment reject requests etc.
• Performing Customer Service Request (CSR) raised by the direct customer as well as the Sales Representative for adjusting customer Ac by raising Debit & Credit Note.
• Clearing Suspense GL and customer suspense and posting the payment to the correct customer.
• Raising the refund request of the customer based on the customers request and balance available in their account.

Key Responsibilities -
• Blocking and unblocking of SO in ERP in coordination with the Credit Management team & stakeholders. (VKM3)
• Extracting the list of all the blocked Sales Orders from SAP and share it with the respective business along with the reason for blocking for their information and necessary action (VBBLOCK).
• Coordinating with the business for Unbilled orders and sharing the reports with the stakeholders
• Creating the unbilled shipment orders reports and partaking with the billing team for invoicing to enhance the cash flow in the business.
• Reconciliation and clearing different GL accounts (Cash a/c, Suspense a/c, Customer & Vendor a/c for 60 GE locations all over the Globe in SAP.
• Rolling and Posting all Intercompany invoices at the end of every month and posting the month-end entries. (Internal Billing System).
• Providing solutions to queries related to clearing and reconciliation from the customer end to give them satisfactory services.
• Posting the accrual Journal entries at month end.
• Analyzing the different costs involved in a particular Job and invoicing as per the agreed rate.
• Allocation of job cost and cost analysis .
• Online billing to external OTC customers
• Executive Internal billing and clearing rejected invoices in IBS portal (Internal Billing System).
• Performing Audit checks in IBS and CIP (Customer Invoice Processing)
• Reconciling the freight cost occurred for different jobs and posting it to their respective orders
• Quality checking of Invoices processed thereby meeting the desired accuracy and TAT.
• Performed as an IT catalyst and Quality catalyst for the team
• Publishing of GL open item report and taking the initiative to close those open items before the period closes.
• Preparing & publishing Customer a/c open item report that contain the list of the invoices which are pending for clearing and set off in customer A/c.
• Preparing and publishing Unbilled Shipment report for OTC customers to highlight the aging list of the orders that are shipped but not yet invoiced and the reason for not billed .
• Extracting and publishing Billing Quality (BQ) reports to highlight the order entry defects.
• Preparing ARC (Account Receivable Claim) report to highlight the list of the invoices past due along with the detailed analysis for the non-payment of the invoices.

Worked as Accounts Executive with Shri Ram International (Whole seller of Food products in modern trade), Kolkata from August’2008 till November’2010

Job profile:
• Inventory recording, maintenance and reconciliation.
• Daily accounts maintenance for all payment released and collected.
• Performing Bank Reconciliation and posting Cash Book entries.
• Preparation of outstanding ageing report & follow-up with parties for payment
• Preparation of weekly cash projection report
• Reconciling and claiming the difference of assigned Trade price against invoice price charged to different customers to the Supplier Company.

Key Responsibilities -
• Inventory recording, maintenance and reconciliation of OTC customers.
• Taking orders from clients and arranging for dispatch.
• Daily accounts maintenance for all payment released and collected.
• Performing Bank Reconciliation and posting Cash Book entries.
• Preparation of outstanding ageing report & follow-up with parties for payment
• Preparation of weekly cash projection report for all order to cash (OTC) customer .
• Reconciling and claiming the difference of assigned Trade price against invoice price charged to different customers to the Supplier Company.