محمد حسين

• Support cloud voice and telecom services.
• Troubleshoot service and connectivity issues.
• Coordinate with technical teams for resolution.
• Maintain customer satisfaction and documentation.

• Assisted customers with order, delivery, and account-related queries.
• Resolved customer issues within SLA timelines.
• Handled escalations and maintained quality standards.
• Received quality achievement recognition for two consecutive months.

• Conducted customer surveys and collected feedback from international clients.
• Maintained high standards of communication and customer engagement.
• Ensured accurate data collection and reporting.
• Achieved performance targets and quality benchmarks.
• Star Performer for three consecutive months.