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MD IBRAHIM  EKRAM , Senior Sales Executive

MD IBRAHIM EKRAM

Senior Sales Executive·Royalclass Tours and Travels

United Arab Emirates

Bachelor's degree, Accounting

Work experience

Total years of experience: 5 years, 11 months

Senior Sales Executive

January 2025 - April 2026

Royalclass Tours and Travels

Dubai, United Arab Emirates

January 2025 - April 2026

Engineered and negotiated high-value B2B supplier contracts for bulk flight and hotel allocations,

directly reducing overhead operational costs by 15% against stringent quarterly targets. emergency
management, securing and sustaining a 95% CSAT score among an elite international B2C client
base.

Company industry:
Tourism, Museum, & Cultural
Job role:
Sales

Sales Executive

August 2023 - December 2024

BEFRESH

Ajman, United Arab Emirates

August 2023 - December 2024

Consistently shattered monthly sales KPIs by an average of 10% by deploying targeted B2C upselling

Company industry:
Business Consultancy Services
Job role:
Sales

customer service lead

February 2022 - September 2024

MTS

Manglaur, India

February 2022 - September 2024

Company industry:
Telecommunications

Tour Coordinator

January 2023 - July 2023

Liyana Tourism

Dubai, United Arab Emirates

January 2023 - July 2023

Orchestrated complex end-to-end logistics and multi-jurisdictional visa approvals, managing vital

B2B transportation relationships to guarantee seamless travel experiences for 100+ large-scale
group tours.

Company industry:
Tourism, Museum, & Cultural
Job role:
Customer Service and Call Center

Customer Success Representative

September 2021 - December 2022

Squad Stacks Company

Dubai, United Arab Emirates

September 2021 - December 2022


Preserved high CSAT metrics during critical technical escalations by functioning as the primary
liaison between B2C clients and senior support tiers utilizing Zendesk.

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Telesales Executive

June 2020 - August 2021

MTS

Kolkata, India Remote

June 2020 - August 2021

• qualifying 50+ new B2B and B2C prospects on a weekly basis.
Drove a substantial, measurable increase in monthly promotional revenue pipelines by strategically
educating customers and processing secure telephonic financial transactions.

Company industry:
Telecommunications
Job role:
Sales

Education

National College

January 2021

January 2021

Bachelor's degree, Accounting

India

national collage of kolkata

January 2020

January 2020

Bachelor's degree, Accounting

India

Skills

Callcenter
Expert
Callcenter
Expert
Management
Expert
Management
Expert
Teleservice
Expert
Teleservice
Expert
Sales Representatives
Expert
Sales Representatives
Expert
Customer Service
Expert
Customer Service
Expert
customer service
Expert
customer service
Expert
BUSINESS TO BUSINESS
Intermediate
BUSINESS TO BUSINESS
Intermediate
COMPUTER SECURITY AWARENESS TRAINING
Intermediate
COMPUTER SECURITY AWARENESS TRAINING
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
DATA ANALYSIS
Intermediate
DATA ANALYSIS
Intermediate
KEY PERFORMANCE INDICATORS KPIS
Intermediate
KEY PERFORMANCE INDICATORS KPIS
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
QUANTITATIVE ANALYSIS
Intermediate
QUANTITATIVE ANALYSIS
Intermediate
SALES
Intermediate
SALES
Intermediate
SALESFORCE
Intermediate
SALESFORCE
Intermediate

Languages

English

Expert

Bengali

Native Speaker

Arabic

Expert

Hobbies and interests

playing cricket

TO, Dear Hiring Manager, I am writing to express my interest in your open position. As a results-driven professional with proven experience in customer service, travel coordination, and sales, I am confident in my ability to contribute positively to your organization’s growth and objectives. With a Bachelor of Commerce from National College, Kolkata, I bring strong business acumen