IT Systems & Infrastructure Engineer
Danway LLC
Total years of experience :18 years, 1 Months
Managing & Monitoring Entire Data Center of organization (Supporting 20 Physical & 5 Virtual Machine’s)
Maintaining and troubleshooting network connectivity between Head & Branch offices.
Responsible for Managing & Maintaining IT Helpdesk Application (Spice-Work) & Assigning Tickets related to Technical & Application Support calls from End user & Prioritize the tickets depend upon the issues
Maintain overall ownership of user’s issue & service ensuring that they receive resolution within a reasonable timeframe.
Managing & Maintaining Entire Assets of IT Equipment (Software & Hardware).
Manage Service requests, Software installations, new Computer setup, Upgrade, Patches, etc.
Adding, Removing, or Updating user account information & Resetting Passwords.
Managing Blackberry server 4.0 integrated with Mail server.
Managing & Maintaining Kaspersky Endpoint Security version: 10.2 through Console.
Monitoring & Maintaining Relay Fax server.
Managing & Maintaining Xerox Work Center 7335, 5638, 5655 through Print Server.
Maintaining Punching System for Entry & Exit for All Users Device: HP2000
Managing Exchange Server 2007 only for Top Management & For users through Tierra.Net Domain
Managing & Maintaining Synology NAS 16TB Storage with RAID5 Configured as File Share Connected to
File Server.
Maintaining Daily, Weekly, & Monthly Backup Automatically through Symantec Backup Server
Escalating issue to vendor and follow up with them until Resolved.
Configured Hyper-V & Created VM as Required.
Configuring Pre-requisition for POC or an implantation of any New Server configuration.
Raising CAPEX and then Raising PR only when Capex Approved by Top Management.
Designed IT Diagrams of Entire Infrastructure.
Taking Self-Decision’s
Ensuring 100% uptime of ERP Server for Stores, Production & Finance Departments.
Maintenance of Payroll Application, Finance & Accounts
Application on Sybase Platform on Linux Server.
Coordinating with ISP Provider for all Telecommunication Related for Organization (Ex:- Land Line, Fax Line, ADSL, Lease Line, Internet, BES+BIS)
Provide & Recommend Solution for Top Management
Monitored & Managed 28 Virtualized Server through vCenter. (VMwareESXi 5.1)
Handling Host Operation through VMware vSphere Client
2 (ESXi Hosts) HP PROLIANT BLADE SERVER C7000 (1 Redundant)
Managed Microsoft Windows Server 2008 R2 AD, DNS, DHCP, TERMINAL, NFS, PRINT, FAX
Ensure 24hrs High Availability Link connected to Entire Infrastructure (21 Branches Connected to Head Office Datacenter through ETISALAT MPLS)
Following up on technical issues faced by end user’s remotely (Branches & Head office)
Helping ERP Users to connect remotely from branches to Datacenter by Desktop & PDA Motorola.
Protect Organization value by keeping Information Confidential
Maintained system performance by Monitoring, Analyzing, performance tuning, troubleshooting hardware software & network. Escalating application problems to the vendor if required
Adding, removing, or updating user account information, resetting passwords, etc
Restricted User by blocking them from using Internet, websites & etc
Implemented GPO delegation for restricted administration on network
Maintained ANTIVIRUS (SOPHOS ENDPOINT SECURITY) for entire Infrastructure through console
Installed & Configured Acronics vmProtect for Recovering Virtual Machines
Configured and Maintained Xerox Work Center 6605 & 7845 Network Printers through Print Server
Map Diagrams Designed for IT Infrastructure use for easy Understanding to support teams
Maintained & Troubleshoot AVAYA IP Telephone Wire & WIFI
Advise helping find the specific model depending upon the requirement
Outlook configured for users on their Smartphones. (IPad, IPhone, Blackberry, Nokia, Samsung)
Configured SMS alerts for Entire Datacenter Server
Receive and record technical and/or application support calls from end users of our group
Provide investigation, diagnosis, resolution and recovery for hardware/software problems. When unable to resolve, escalate to third level in accordance with Help Desk escalation processes
Maintain overall ownership of user’s issue & service ensuring that they receive resolution within a reasonable timeframe
Provide initial assessment of urgency and business impact on all support calls
Track and report SLA metrics
Troubleshoot HP & Dell Environment
Maintained & Updated all IT Assets of the organization
Installation & Maintain of Windows Operating System
Administer Operating system, hardware & peripheral components
Perform Software Installation on Client / Server operating system
Updating Server With latest Service Pack & Hot fixes Problems
Managing User Accounts & Permissions
Configuring & Maintain Network Connectivity
Planned & Implemented of Active Directory GPO
Built Servers & Installed applications as per the company standards & requirements. Using windows 2003 Standard Edition. Upgraded the firmware of the servers. Participated in mounting, racking & Cabling of the servers
Monitored the servers & troubleshoot the server issues
Resolved the user issues related to Active Directory Users & Groups
Provided Norton Antivirus support for Virus Security
Monitored Network Performance to maintain the network traffic.
Storage Setup Using RAID1 & RAID5 on mission Critical Server such as Domain Controller & File Server.
Monitored log Files of all server
Advising and guiding clients to Purchase the specific requirement for their application purpose
Configured & Troubleshoot ISP connection (ETISALAT) DSL & Broadband
Installed Wire & Wireless LAN Connection in Home & Offices
Extended weak signals to Strong by adding Access Point or Wireless Extender
Troubleshoot, Configured & Shared Printers over the network. (Wire or WIFI)
On-calls & Remotely helping users and guiding for appropriate action
Troubleshoot operating system & Network problems
Troubleshoot Desktop & Laptop of all Brands
Maintained Switches, Router, Access Point, Wireless Expander
Assembled, Installed, Configured & Upgraded PC on user demand
Hardware & Software Troubleshooting (Desktop, Laptop)
Chip Level Service of Motherboards
Anti-Virus Installation & Virus removal
Operating System Password Recovery for Workstation
Interact with End users & Vendors
Configured & Troubleshoot ISP connectivity