Md Ishtiyak Khan

Trusted technical support organization focused on
resolution and continuous service improvement
Provided technical support o users by dagnosing and resolving hardware,
software, and network issues efficiently.
«Responded to support tickets, emails, and calls while maintaining high
customer satisfaction
+Collaborated with IT teams to escalate complex problems and ensure
timely resolution
«Documented isuss, solutions, and procedures to improve support
processes and knowledge base
rapid issue

installed, configured, and maintained computer systems, applications,
and peripherals industry standards Proven abilty

Managed end-to-end business processes, ensuring smooth operations
and compliance with organizational standards and deadlines.
Monitored workflow efficiency, identified bottlenecks, and implemented
improvements to enhance overal productivity.
«Collaborated with team members and stakeholders to resolve process
related ssues, ensuring client satisfaction and timely delivery of
Maintained accurate records and documentation, leveraging attention to
detail to ensure compliance with company policies and Industry
regulations.

A company providing solutions.
Developed and tested a web application using HTL, CSS and JavaScript
Assisted in debugging and troubleshooting web application
Implemented features to improve the user experience of web application.
Optimized web applications for maximum speed and scalabily

Efficiently processed and maintained high volumes of data with 100% accuracy.
identified and resolved data discrepancies to ensure compliance with
company standards.
+Utiized advanced tools to streamiine data entry and improve workflow
efficiency.
«Collaborated with teams to deliver timely and accurate reports.
+Ensured confidentiality and security of sensitive organizational information.