Teacher for Leadership Management and Business
Australian Academy of Commerce
Total years of experience :8 years, 2 Months
Achievements
•Achieved remarkable student outcomes by employing innovative teaching methods and providing ongoing mentorship, resulting in significantly improved student retention rates and successful completions.
•Pioneered initiatives to enhance the assessment and feedback process, ensuring students receive timely and constructive feedback, leading to accelerated skill development, heightened confidence, and exceptional performance.
Achievements
• Successfully introduced partner training programs, significantly impacting partner sales processes.
• Designed and implemented document referencing and instructional design for training programs.
• Developed and implemented a training calendar for in-house and external training sessions.
• Led the implementation of digital platforms (Jira, Miro, Confluence) to increase employee engagement by 35%.
• Lead the development and management of training project plans in alignment with timeframes, budget, scheduling and resources
• Completed paperwork and management reports, giving and receiving instructions, and training
• Developed and implemented comprehensive training programs including initial, reinforcing, and update training
• Implemented the Training Champion function, providing 'train the trainer' courses and monitoring effectiveness using website
• Coached, developed and utilized field-based trainers for training new hires and new hire training sessions in collaboration with HR and Training department
• Assisted in the design of internal training programs, including formulating lesson plans and determining training methods using Confluence and Jira grooming sessions
• Researched, evaluated, recommended, and assisted in the implementation of learning courses
• Collaborated with HR and training department to ensure compliance with government regulations and policies.
Achievements
• Extended the operation for the organization towards the 2nd phase of the leadership Academy for ‘Peer-up’ education.
• Launched 7 new courses for the Academy, resulting in a 70% increase in enrolment.
• Developed courses and templates for the Academy, leading to a complete overhaul of the curriculum offered.
• Formulated new marketing strategies to boost enrolment by analyzing demographic data and reviews, resulting in 100% booking from December 2021 to present.
• Ensured timely delivery of lectures with external educators and appropriate resource and facilities allocation for all activities.
• Managed the facilitator’s roster and policy implementation.
• Worked closely with the Academy Manager to schedule curriculum activities for maximum student engagement.
• Collaborated with the marketing team and Academy Manager to ensure appropriate design and delivery of formative and summative assessments in line with relevant standards and regulations.
• Implemented innovative teaching practices in consultation with the Academy Manager.
• Accountable for assessment processes and data entry, ensuring all data is accurately and safely stored.
• Ensured parity and consistency of experience for consumers across all disciplines and compliance with current academic rules and regulations.
• Served as a key stakeholder in the Academic committee structure, participating in co-design committees as required.
• Undertook lesson observations, identified training needs and assisted with staff training. Conducted tutor, module and program reviews and completed annual monitoring reports as necessary.
• Ensured suitable and sufficient risk assessments were undertaken for activities within the Academy and implemented measures to control risk, communicating them to all affected.
• Liaised with the recruitment team to devise and implement effective procedures to maximize internal progression from one course to another within the leadership Academy.
Achievements
• Successfully managed 6 educators and assessors with over 300 students across the country.
• Created a paperless solution with Asana and Google, enabling remote work and student monitoring.
• Secured 3 new organizations for the college, bringing in 200 additional students within three months.
• Completed 130 SBT within the first month, a record number for the organization.
• Design the training modules and contents from the scratch for SIR40316 and SIR30216 along with drive recruitment program.
• Customise TalentLMS to the organisational needs to accommodate WA and NT region.
• Incorporate Asana task manager with Google web based solution to create a paperless environment for the educators.
• Manage CRM using Hubspot for the entire country with over 3000++ clients at present.
• Assess and prepare end to end solution current and proposed programs. Create and outsource related course materials, develop instructions booklets, and keep continuous communication with relevant industry, third party agencies and organisations to customise the program as they would need.
• Develop timeline for program delivery across Australia using Hubspot CRM and Asana.
• Maintain e-Learning platform by providing technical support over the phone and face to face Zoom session, manage resources and outsource when required.
• Travel 7000 KM per month on average to ensure smooth operation to the organisation.
Achievements
• Achieved sales and marketing targets for the year 2018-19 for the first time in Australia.
• Training participation increased from 65% to 92% during my tenure.
• Planned and implemented digital training activities and campaigns to enhance sales figures.
• Coordinated sales training across the organization, resulting in a confident sales team.
• Plan and implement digital training activities and campaigns to enhance sales figures
• Develop and coordinate sales training across the organization to make sure the entire team of 90 sales persons are confident for upselling and product recommendation
• Prepare training reports through collecting, analysing and summarising sales data to create sales and effective training forecast for national market manager.
• Construct training for retail sales team across the nation including ACT, NSW, VIC and QLD for 20 stores.
• Execute Marketing training sessions for employees to familiarise with new products by face to face session and over the Microsoft Team.
• Coordinate with the Bose Massachusetts & Singapore team for global product launching and new retail sales training portal.
Achievements
• Became an Apple-nominated educator for the territory.
• Successfully re-arranged the entire store layout, optimizing efficiency and customer experience.
• Managed recruiting, selecting, orienting, and training a sales team of 82 members.
• Complete store operational requirements by scheduling and assigning employees; following up on work results to make sure store is hitting all KPIs.
• Manage recruiting, selecting, orienting, and training the sales team of 82 members.
• Improve performance by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.
• Achieve excellence in performance for 2016-2017 financial year by preparing detailed annual budgeting; scheduling expenditures and cost cutting; analyzing variances and initiating corrective actions.
• Coordinate state wide training programs to direct the sales force towards annual KPI’s for the NT region and WA region.
Achievements
• Planned and executed the ‘English for IT Professionals’ project from scratch to completion as the project manager.
• Initiated a Mobile Phone Content Distribution service for easy access from Rural Bangladesh.
• Proofread and published the 1st English for IT professionals book published from Singapore.
• Planned and executed the ‘English for IT Professionals’ project from Scratch to the end as the project manager.
• Initiated Mobile Phone Content Distribution service for easy access from Rural Bangladesh.
• Implemented User Acceptance Test for the above mention project in 20 individual districts.
• Advised and demonstrated business aspects and implementation phases for the project.
• Assisted design team to publish the book from Singapore.
• Proof read the entire relevant project at the time running under British Council as a language expert.