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Md Sajid, Senior Associate-SME

Md Sajid

Senior Associate-SME·Genpact

India

Master's degree, Marketing And Finance

Work experience

Total years of experience: 5 years, 7 months

Senior Associate-SME

December 2024 - Present

Genpact

Gurgaon, India

December 2024 - Present

• Sharing team report and auditing dsat and sharing feedback to the agents.

Company industry:
IT Services

CUSTOMER SERVICE SUPPORT

January 2022 - Present

Flipkart

Gurgaon, India Remote

January 2022 - Present

• Gathering and researching information to provide accurate responses.

Company industry:
Internet & E-commerce

Customer Care Executive

January 2020 - January 2021

Concentrix inAmazon (US Process)

Ranchi, India Remote

January 2020 - January 2021

• Meticulously document all actions taken during phone conversations.

Company industry:
Call Centers & Customer Care Outsourcing

Education

Institute of Management Studies

October 2023

October 2023

Master's degree, Marketing And Finance

India

Gossner College

June 2019

June 2019

High school or equivalent, Accounts

India

D.A.V Public School

January 2016

January 2016

High school or equivalent, Accounting

India

Skills

CONSTRUCTIVE FEEDBACK

Intermediate

CUSTOMER INQUIRIES

Intermediate

CUSTOMER RELATIONSHIP MANAGEMENT

Intermediate

CUSTOMER SERVICE

Intermediate

EMPLOYEE COACHING

Intermediate

ESCALATION MANAGEMENT

Intermediate

INFORMATION TECHNOLOGY INFRASTRUCTURE LIBRARY

Intermediate

INTERACTION DESIGN

Intermediate

MASTER OF BUSINESS ADMINISTRATION MBA

Intermediate

RESEARCH

Intermediate

Languages

English

Beginner

Hindi

Beginner