Quality Officer
Avivo Group
Total years of experience :13 years, 11 Months
• Certified NABH Internal Counsellor with more than 8 years of experience & reputation for consistently meeting the most challenging organizational goals with unequalled success
• Expertise in mapping business requirements and coordinating in developing and implementing processes in line with pre-set guidelines
• Proficiency in setting out quality standards for various operational areas; implementing quality systems & procedures to facilitate a high-quality customer experience, while adhering to the SLA
• Merit of organizing, interpreting and communicating market information to facilitate the decision making process of the top management
• Expertise at designing procedures to ensure timely availability of business information necessary to facilitate critical decision-making process
• Insightful knowledge in tapping the prospects, analyzing their requirements, rendering guidance to the clients while maintaining cordial relations with them
• Proficient in designing / streamlining processes / procedures to facilitate robust Quality Management Systems
• Intensive Experience in developing a framework of quality standards, procedures & systems; provided support in problem and defect analysis in quality related issues
• Exceptional communication, presentations & mentoring skills with the distinguished capabilities in leading the teams for developing the plans, procedures and service standards for the business excellence
• Taking stringent quality measures including preparation of necessary documents to ensure compliance with above standards & customer requirements
• Auditing of quality management system, reporting non-conformances, identifying root causes and effectively implementing corrective actions.
• Removing unnecessary procedures in process for efficient functioning
• Tracking performances of the team members and suggest / highlight areas of improvements, facilitating & imparting training and monitoring the improvements on a continuous basis
• Identifying the training needs of the related staff and conducting the orientation & reorientation of programs for all the new staff on quality
• Maintaining & ensuring stringent adherence to quality standards, identifying gaps and opportunities
• Realizing process improvements, applying in different business processes to enhance productivity & profitability
• Ensuring document control procedure is adopted to approve, review and update all changes to critical documents within the scope of the QMS
• Establishing and maintaining all the records to provide evidence that the QMS is being followed and ensuring that system is in place for the identification, storage, protection, retrieval, retention time and disposition of such records
• Reviewing the performance at planned intervals to ensure its continuing suitability, adequacy and effectiveness; assessing opportunities for improvement and the need for changes to the QMS
• Setting the Quality Objectives in coordination with by top management for measuring the performance of the QMS and that these are regularly reviewed Undertaking periodic but regular assessments and ensuring consequent improvements are identified & implemented.
• Conducting internal audit program to verify that the QMS conforms to planned arrangements, QMS arrangements and is effectively implemented and maintained; taking appropriate action when this is not the case.
• Analyzing data on the effectiveness of the QMS and evaluating where continual improvements of the QMS can be made.
• Coordinating continual improvements of the QMS, ensuring that evidence of corrective and preventive actions taken are recorded and reviewed.
• Visiting hospitals to conduct root cause analysis and investigation of the various critical incidents reported & prepare a report for the same.
• Worked for ISO 15189 for Labs
• Worked for Business Development
• Taking stringent quality measures including preparation of necessary documents to ensure compliance with above standards & customer requirements
• Auditing of quality management system, reporting non-conformances, identifying root causes and effectively implementing corrective actions.
• Removing unnecessary procedures in process for efficient functioning
• Tracking performances of the team members and suggest / highlight areas of improvements, facilitating & imparting training and monitoring the improvements on a continuous basis
• Identifying the training needs of the related staff and conducting the orientation & reorientation of programs for all the new staff on quality
• Maintaining & ensuring stringent adherence to quality standards, identifying gaps and opportunities
• Realizing process improvements, applying in different business processes to enhance productivity & profitability
• Ensuring document control procedure is adopted to approve, review and update all changes to critical documents within the scope of the QMS
• Establishing and maintaining all the records to provide evidence that the QMS is being followed and ensuring that system is in place for the identification, storage, protection, retrieval, retention time and disposition of such records
• Reviewing the performance at planned intervals to ensure its continuing suitability, adequacy and effectiveness; assessing opportunities for improvement and the need for changes to the QMS
• Setting the Quality Objectives in coordination with by top management for measuring the performance of the QMS and that these are regularly reviewed Undertaking periodic but regular assessments and ensuring consequent improvements are identified & implemented.
• Conducting internal audit program to verify that the QMS conforms to planned arrangements, QMS arrangements and is effectively implemented and maintained; taking appropriate action when this is not the case.
• Analyzing data on the effectiveness of the QMS and evaluating where continual improvements of the QMS can be made.
• Coordinating continual improvements of the QMS, ensuring that evidence of corrective and preventive actions taken are recorded and reviewed.
• Visiting hospitals to conduct root cause analysis and investigation of the various critical incidents reported & prepare a report for the same.
• Assistance for hospitals
• Location analysis
• Market Survey & Healthcare Market Screening
• Organization Assessment Audits
• Strategic Advisor Operations & Management of Hospitals
• Worked for ISO 15189 for Labs
• Worked for Business Development
Key Result Areas:
Conducted Gap Assessment of the hospital in terms of Infrastructure,
Processes and Statutory Licenses as per NABH
Performed Department wise Internal Assessment of the hospital and
prepared reports for the same
Visited other hospital for gap assessment and mock pre assessment
Designed the policies of the hospital as per NABH standards with the help
of hospital staff
Executed Quality indicators in the hospital as per NABH Standards
Increased awareness among the staff and trained them as per
requirement of NABH Standards in coordination with HR department
Developed Committees and scheduled meetings in coordination with
Management Confirmed policies from the lab management and
department Instigated Quality indicators in the hospital as per NABL
• Conducted Gap Assessment of the hospital in terms of Infrastructure, Processes and Statutory Licenses as per NABH
• Performed Department wise Internal Assessment of the hospital and prepared reports for the same
• Visited other hospital for gap assessment and mock pre assessment
• Designed the policies of the hospital as per NABH standards with the help of hospital staff
• Executed Quality indicators in the hospital as per NABH Standards
• Increased awareness among the staff and trained them as per requirement of NABH Standards in coordination with HR department
• Developed Committees and scheduled meetings in coordination with Management Confirmed policies from the lab management and department Instigated Quality indicators in the hospital as per NABL Standards
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