محمد Sharik

Deliver customer support via calls and live chat, resolving queries efficiently and achieving an average First Call Resolution (FCR) rate of 85%.
Proactively cross-sell and upsell products and services during customer interactions, contributing to a 20% increase in average order value
(AOV).
Handle a high volume of inquiries while maintaining a CSAT (Customer Satisfaction Score) of 90%+, ensuring a superior customer experience.
Collaborate with internal teams to escalate and resolve complex issues, reducing average handling time by 15%.
Utilize CRM systems and support platforms to track interactions, ensuring accurate documentation and timely follow-ups.

Managed business development across assigned State Bank branches, driving insurance product penetration like vechile insurance, health
insurance and achieving a 30% increase in policy sales from the assisned branches.
Cultivated relationships with branch managers and staff to identify customer insurance needs, achieving an average monthly premium
collection of 10 lakhs.
Conducted training sessions and product workshops for banking staff, enhancing cross-selling abilities and improving customer conversion
rates by 25%.
Maintained a consistent sales pipeline through market analysis and client engagement, exceeding quarterly targets by 15-20%.
Utilized CRM tools to track client interactions, ensuring timely follow-ups and superior customer satisfaction.

Drove auto loan sales by actively calling on leads sourced through dealerships, referrals, and internal databases, converting an average of 30%
of leads into disbursals monthly.
Managed the complete pre-documentation process, ensuring all paperwork met regulatory and compliance requirements, reducing errors by
30%.
Facilitated seamless loan disbursement by coordinating between customers, credit teams, and operations, achieving a 15% improvement in
turnaround time (TAT).
Developed and nurtured partnerships with automobile dealers, DSAs, and direct clients, leading to a 20% increase in referral business.
Maintained accurate records of leads, calls, and loan progress using CRM tools, enabling effective pipeline management and follow-ups.

Generated leads for commercial vehicle loans, leading to a disbursal volume of ₹1 crore over the tenure.
Leveraged CRM systems to track leads, manage the sales funnel, and optimize the loan disbursal process, reducing turnaround time by 20%.
Built and maintained relationships with dealers, brokers, and direct clients, contributing to a consistent quarter-on-quarter loan growth of 15%.
Delivered on monthly and quarterly targets, recognized as a top performer in the regional sales team.